About Matthew
I help companies fix messy operations, build structure that actually works and get their teams pulling in the same direction.
I’m an operations leader with experience across multi-site management, warehouse & supply chain, P&L ownership and turnaround work. I specialise in stepping into fast-moving environments, diagnosing the real blockers quickly, and creating simple, practical systems that improve performance without slowing people down.
I’ve led teams in challenging hyper growth settings, rebuilt communication between departments and delivered results like reducing inbound backlog by 30% in six weeks and stabilising day-to-day performance after periods of chaos. I combine hands-on problem solving with clear long-term thinking — so teams feel supported today and set up for tomorrow.
If your operations need clarity, stability, or a reset, I can help you get there!
English
Native or bilingual
Spanish
Basic
German
Conversational
Can work on-site
Berlin (up to 50km)
Experience
- KnusprSenior Area Manager - Strategy & OperationsLOGISTICS AND SUPPLY CHAINMay 2025 - Today (1 year and 1 month)Berlin, Germany• KEY ACHIEVEMENT | Delivered a six-week turnaround plan that reduced inbound backlog by over 30%, stabilised performance metrics, and re established communication flow between operations, quality, and supply teams• Spearheaded documentation and automation of key manual processes to reduce errors, improve visibility and streamlined communication channels• Drove negotiations between supply chain and supplier partners to resolve recurring delivery and quality bottlenecks — a critical blocker to consistent inbound flow• Steered strategic and operational improvement initiatives across inbound and warehouse functions, introducing structure, clear priorities, and measurable performance standards• Enhanced transparency and accountability by implementing KPI tracking. Established frameworks for backlog monitoring and communication, improving shift coordination• Balanced hands-on leadership with long-term planning, translating high-level operational goals into practical routines that improved both daily throughput and sustained reliability
- HelloFreshSenior Operational Excellence Project ManagerLOGISTICS AND SUPPLY CHAINMay 2024 - December 2025 (1 year and 7 months)Berlin, Germany• Implementing high-impact to niche Operational and Cultural strategic projects,enabling OKRs and driving business values and the companies DNA• Lead Project Manager for the launch of new Global and National vertical (Factor_)• Lead the implementation and structured approach to unique problem solving(DMAIC, 5Why’s, Cause & Effect diagrams, Fish bone & Availability Reductiontechniques)• Lean Six Sigma Green Belt and 5S Certified• Develop and track Continuous Improvement Plan (CIP) portfolios and ChangeManagement systems and Incident Management Systems (ICS)• Collaborate internally, cross-functionally and globally, sharing and developing bestpractices
- GorillasOperations & HR ManagerOctober 2022 - May 2024 (1 year and 7 months)Berlin, Germany**Q-Commerce**KEY ACHIEVEMENT | Results Driven: Coached a bottom tier region (80th) into a top 10 KPI performer in 2 Quarters 2022• Lead a team of over 40 employees (Couriers, OPS & Supervisors)• Specialized experience with German labor laws and regulations• Increased profitability by 14%, reduced incident rates by over 19%, reduced absentee rate by 18%• No. 1 region in average delivery time (The companies most valued metric & KPI) • Orchestrated a full company merger, managing staff migrations, processes and onboarding for four regions• Implemented HR systems, Onboarding, Offboarding, Payroll, Legal, Visa and conflict management processes
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Education
- Ad. Diploma of FinanceAustralian & New Zealand Institute of FinanceAd. Diploma of Finance
- Full Stack Web Development Bootcamp Dr.2024Full Stack Web Development Bootcamp Dr.