Description

Ich unterstütze Unternehmen dabei, komplexe Transformationen in messbare Akzeptanz zu übersetzen – insbesondere in regulierten, internationalen Umfeldern.

Als Change & Transformation Consultant begleite ich CRM-, SAP-, HR- und Digitalisierungsprogramme von der Strategie bis zur nachhaltigen Nutzung durch Mitarbeitende. Mein Fokus liegt auf Stakeholder-Alignment, wirksamer Kommunikation und skalierbaren Enablement-Formaten, damit Veränderungen nicht nur umgesetzt, sondern tatsächlich gelebt werden.

Languages

English
Native or bilingual
German
Native or bilingual
French
Fluent
Spanish
Fluent
Portuguese
Fluent
Romanian
Fluent
Hungarian
Fluent
Chinese
Fluent
Italian
Fluent

Workplace preferences

Can work on-site

Zürich (up to 50km)

Julius Bär
Change Manager
BANKING AND INSURANCE
July 2024 - November 2025 (1 year and 4 months)
Zürich, Switzerland
Led change for the largest release of the bank's CRM transformation, integrating core client-onboarding and compliance processes for 1,500+ Relationship Managers and 350+ compliance officers across Europe, Middle East and Latin America.
Delivered a full transition under tight deadlines; raised stakeholder rating from 7.3 to 9.1/10 (+25%), recognized by leadership as benchmark for effective change.
Built readiness with 20+ training sessions (89% vs. 75% target), knowledge base, & recordings and a 55+ global floor-runner driving a smooth go-live and hypercare.
Organisational Change Management Change Enablement Digital Adoption Digitale Kommunikation
IBM iX
Consultant, Change & Customer Experience
CONSULTING AND AUDITS
March 2023 - April 2024 (1 year and 1 month)
Zürich, Switzerland
Core banking transformation (Julius Baer): Defined comms strategy, condensing a 170-page McKinsey deck into concise briefings for executives, middle managers, and staff.
Lifted awareness from <10% to 78% — exceeding the goal of reaching only leadership and middle management — through tailored messaging; achieved stakeholder satisfaction of 8.8/10 (vs. org. benchmark of 7.5), while avoiding negative press coverage through controlled, compliant messaging.
Briefed senior leaders for Learning Week; led to a direct client offer from Julius Baer
Agile capability uplift (Lufthansa): Defined the Product Owner role & competencies; co-created a blended journey with 80% completion across 50+ volunteers, praised by leadership. AI Innovation (Sandoz): Designed concept for an AI-powered Smart Recruiter Assistant;
Infosys Consulting
Consultant
CONSULTING AND AUDITS
November 2021 - February 2023 (1 year and 3 months)
Zürich, Switzerland
Innovation toolkit adoption (bp): Drove multi-layer adoption of the Innovation in a Box toolkit across a 3,000+ employee unit through a gamified "Mars colonization" learning journey and targeted awareness workshops.
Achieved 80% organizational awareness, 40% active toolkit usage, and 600+ participants in the learning journey.
SAP S/4 HANA Energy): Designed and delivered a Train-the-Trainer program to prepare technical consultants for effective facilitation.
Cut post-training escalations by 40% and increased satisfaction by 28%
Winning RFPs (Fortune 500 clients): Coordinated transformation proposals and introduced differentiators such as animated explainer videos, gamified workshops and polished visuals.
Secured multi-million-pound contracts, with partners confirming these innovations were decisive in the win.