About Melissa
English
Native or bilingual
Experience
- FullView:B2B SaaS CopywriterJanuary 2020 - January 2022 (2 years)A customer support platform helping SaaS companies deliver better technical support through session replays and analytics.• Created customer case studies showcasing technical product features through real-world applications• Developed strategic comparison content highlighting ethical support automation solutions• Authored product documentation translating complex SaaS features into clear, user-focused narratives
- GanddeeContent WriterAugust 2024 - December 2024 (5 months)A London-based app helping users find and save money at sustainable and second-hand retailers.• Produced targeted blog content series on sustainable living and ethical consumption practices• Authored comprehensive location guides for London's sustainable retail destinations• Established brand voice guidelines focusing on purpose-driven fashion messaging
- CircuitMessTechnology WriterJune 2024 - December 2024 (7 months)A tech education company creating DIY electronic gadgets that teach kids coding and engineering.• Created parent-focused content strategy connecting STEM education with active learning• Developed technical documentation making coding and electronics concepts accessible to young learners• Authored educational content highlighting early tech literacy and hands-on learning benefits
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Education
- Bachelor of ArtsWCGUC2023BA Games Art - 1:1