Description

Senior Program & Portfolio Leader with 10+ years delivering large-scale digital and transformation programs across government, telecom, and enterprise sectors in EMEA.

Specialized in program governance, multi-vendor delivery, and portfolio execution across complex environments, coordinating cross-functional delivery teams across 19 countries.

Track record delivering €10M+ programs, AED 2M cost savings, and large-scale digital platform deployments including CRM, ERP, and customer experience systems.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Dubai City (up to 50km)

Sword Group (UAE)
Digital Transformation & Change manager Consultant
PUBLIC SECTOR
July 2023 - Today (2 years and 11 months)
Dubai City, United Arab Emirates
Client: Prime Minister's Office (Government Federal Entity)
• • Engaged as Program Lead for complex digital and transformation initiatives spanning 7 federal entities, acting as the execution link between business, IT shared services, vendors, and senior leadership.
• • Led the World Governments Summit (WGS) digital ecosystem, a mission-critical national program, structured and governed delivery across multiple digital platforms under non-negotiable timelines, ensuring operational readiness, adoption, and zero disruption.
• • Owned program-level initiatives governance, including RFP development, vendor evaluation, and negotiations, delivering AED 2M in cost savings.
• • Produced executive dashboards, risk reporting, and decision materials supporting Director-level decisions.
Digital Transformation Change and Transformation Management Request for Proposal (RFP) Salesforce Project Management
Expereo (UAE)
Head of Operations & Transformation
TELECOMMUNICATIONS
March 2021 - November 2021 (8 months)
Dubai City, United Arab Emirates
•Directed service delivery transformation programs across 120 staff in 4 global locations, stabilizing operations and improving service scalability.
•Oversaw service delivery supporting 1,000+ enterprise customers, managing risks, escalations, and recovery plans.
•Led post-acquisition integration programs focused on operating model alignment, scalability, and service continuity.
Digital Transformation Project Management Salesforce Change and Transformation Management
Horizontal Digital (UAE)
Senior Change & Transformation Lead Consultant
REAL ESTATE
January 2022 - April 2023 (1 year and 3 months)
Dubai City, United Arab Emirates
• • Led delivery governance and change execution for Salesforce transformation programs across government adjacent and large enterprise environments.
• • Managed delivery and adoption impacting 150+ internal users and 4,000 external brokers via a digital broker portal.
• • Coordinated multi-vendor delivery, UAT cycles, release planning, and adoption readiness across Salesforce, Qualtrics, Sprinklr, and QMS platforms.
• • Ensured alignment between business priorities, technical delivery, and program milestones across multiple stakeholder groups.
• • Directed service delivery transformation programs across 120 staff in 4 global locations, stabilizing operations and improving service scalability.
• • Oversaw service delivery supporting 1,000+ enterprise customers, managing risks, escalations, and recovery plans.
• • Led post-acquisition integration programs focused on operating model alignment, scalability, and service continuity.
Salesforce Change and Transformation Management Delivery Management Project Management stakeholder Management