Description

Dynamic and certified Digital Product Owner and Project Manager with over 5 years of experience driving product development, digital transformation, and business strategy within global Entertainment, Broadcasting, Media, and Retail sectors. Proven track record of navigating complex, cross-cultural, and cross-functional environments to deliver high-impact digital products using Agile methodologies. Expert in stakeholder management, vendor integration, and aligning technical execution with high-level corporate strategy to drive revenue and efficiency.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

Freelance SME
Project Management, Digital Transformation
December 2023 - Today (2 years and 6 months)
Backlog Prioritisation: Identifying the "quick wins" that generate revenue vs. the features draining budget.
Process Botleneck Analysis: Pinpointing where current workflow is slowing down deployment.
Cost-Saving Roadmap: Actionable steps to consolidate tools or automate manual processes (drawing on my experience with Salesforce, JIRA, and Datorama).
The Body Shop
Digital Product Owner (Maternity Cover)
February 2023 - November 2023 (9 months)
Led strategic development of core, customer-led digital products to accelerate global digital reinvention.
Managed third-party vendor integrations in an Agile environment, including Amplience, BazaarVoice, and Zendesk.
Upgraded site Customer Care by transitioning from Chat to Messaging, significantly increasing CSAT scores.
Delivered major operational cost savings while establishing scalable data capture for cross-company initiatives.
Walt Disney Co Ltd
Business Analyst & Digital Product Owner
March 2017 - August 2021 (4 years and 5 months)
Product Development: Managed the lifecycle of an automated function for the in-house Online Product Approval system, saving tracking time, safeguarding brand reputation, and capturing missing revenue.
SaaS API Integration: Led the deployment of Datorama (Salesforce), integrating CRM and social media APIs (FB, YT, IG, Twitter) with a custom Naming Convention Tool to optimize live marketing spend.
Post-Acquisition Consolidation: Coordinated the post-Fox-acquisition closure of EMEA local Broadcasting Hubs, centralizing operations into a singular London hub against aggressive timelines.
Data Migration: Managed the extraction, transformation, and loading (ETL) of over 100,000 programming assets into a centralized, highly searchable digital catalogue.