About Mohamed
Sales Manager & Brand Founder | Specialized in Market Launches & Team Coaching
I thrive at the intersection of sales strategy and brand development. With a proven track record at Sutherland and Teleperformance, I have spearheaded the launch of new business verticals for global giants like Booking.com and managed high-stakes sales accounts for AT&T and Comcast.
I bring a deep understanding of market research, consultative sales, and team development to every project. As an entrepreneur in the jewelry sector, I apply these same rigorous corporate standards to product design and e-commerce growth. I am passionate about building efficient sales engines and high-performing cultures that turn market challenges into sustainable revenue.
English
Native or bilingual
Arabic
Native or bilingual
French
Conversational
Remote only
Primarily works remotely
Experience
- Teleperformancecustomer service representativeTELECOMMUNICATIONSJanuary 2025 - January 2026 (1 year)Alexandria, EgyptStrategic Project Launch: Selected as a foundational member of the pilot team for the Airport Taxi line of business, facilitating the successful rollout of Booking.com’s first integrated ground transportation service.Operational Problem Solving: Resolved complex, real-time logistical challenges between international travelers and transport providers, ensuring seamless service delivery during the critical early phases of the launch.Feedback Loop & Optimization: Analyzed recurring customer pain points and provided data-driven insights to the product development team, directly contributing to the refinement of the platform’s user interface and booking workflows.Process Documentation: Assisted in the creation of standardized knowledge-base articles and troubleshooting protocols used to train subsequent waves of support staff for the new vertical.Service Excellence: Maintained high customer satisfaction (CSAT) scores while managing high-pressure situations, flight delays, and multi-currency transaction inquiries in a fast-paced, 24/7 environment.
- Sutherland Global servicesSalesManagerTELECOMMUNICATIONSJanuary 2021 - December 2024 (3 years and 11 months)Alexandria, EgyptMulti-Account Leadership: Directed sales operations for high-priority AT&T and Comcast accounts, ensuring alignment between Sutherland’s operational delivery and the clients' strategic sales objectives.Performance Management: Managed a large-scale team of sales professionals, consistently meeting and exceeding rigorous Key Performance Indicators (KPIs), including conversion rates, Average Revenue Per User (ARPU), and quality assurance targets.Consultative Sales Strategy: Spearheaded the execution of complex sales workflows for mobility, broadband, and integrated solutions, tailoring coaching strategies to fit the specific product portfolios of both AT&T and Comcast.Stakeholder Collaboration: Acted as a key liaison between Sutherland leadership and client stakeholders, providing regular performance insights, market feedback, and data-driven recommendations to optimize campaign results.Talent Development & Coaching: Built a high-performance culture by implementing structured training modules and real-time coaching interventions, significantly reducing ramp-up time for new hires and increasing top-tier performer retention.
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Education
- Bachelor’s Degree in Business AdminstrationAlexandria University2024Bachelor of Business Administration (BBA) Focus: Strategic Management, Business Operations, and Marketing. Core Skills: Developed a strong foundation in leadership, market research, and data analysis. Outcome: Applied academic principles to drive sales growth and operational excellence across global accounts in the telecom and travel industries.