Description

I am an experienced tech professional passionate about innovation and digital transformation within the talent management and employee experience space. As a Senior Customer Success Manager at LinkedIn, I am helping my customers hunt, onboard, grow, engage and retain the best talent with our Talent Management Solutions.

I highly value building relationships, bridging ideas and people, thinking out-the-box, and guiding C-Suite in their talent strategy planning and execution.

Specialities : Digital transformation, Change management, Customer Success, Talent management, Employee experience.

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

LinkedIn
Senior Customer Success Manager
DIGITAL AND IT
August 2022 - Today (3 years and 10 months)
Dubai, United Arab Emirates
I am helping Academia & Government MENA customers find the best talents and maximize the ROI of their investments in LinkedIn Talent Solutions.
Microsoft Corporation
Customer Success Manager
TECH
August 2020 - July 2022 (1 year and 11 months)
Paris, France
One of the 200 Aspire MBA hires, two-year program designed to provide a learning and development experience to MBA graduates to build powerful relationships, accelerate leadership, and develop a strong career with Microsoft.

As a Customer Success Manager, I am helping my clients accelerate their digital transformation and maximize the impact of their investments in M365 solutions. This involves engaging with key business decision makers to identify strategic business cases, mapping them with Microsoft digital capabilities, building a change management strategy, and orchestrating its execution to drive adoption by leveraging Microsoft experts and partners.
Deloitte Conseil
Risk Advisory Manager
CONSULTING AND AUDITS
February 2014 - July 2019 (5 years and 6 months)
Paris, France
Participated in IT, Cyber and Operational risks projects for more than 50 multinational and mid-sized companies, across Energy, Infrastructure, and Public sectors in Europe, West Africa, and the US.

Managed simultaneously 10 clients engagements, worth 400K €, led multicultural teams of up to 5 consultants, and was promoted to Manager in 5 years (average is at least 6).

Clients included €65B major energy company, Ministry of Finance, €34B pharmaceutical company, NGOs, European Space Agency

Projects types included Strategy assessment, Digital transformation, Data and Audit analytics, Sarbanes-Oxley (SOX) IT audit, Cybersecurity projects implementation (IPS, SIEM), Operational risks assessment