Mohieddine Slimi, Senior Customer Care Representative, Translator

Description

I am a professional translator and interpreter specialized in Arabic, English, and French. I provide accurate, natural, and culturally appropriate translations for both individuals and businesses.
My expertise includes document translation, live and remote interpretation, transcription, and content localization for various fields such as legal, technical, and commercial sectors.
I help my clients communicate clearly across languages by offering personalized services, strategic language solutions, and professional support to ensure their message is understood and their goals are achieved.

Moreover, with a broad career spanning 7 years in varied sectors such as customer assistance, sales, and content

moderation, I am skilled in building long-term client relationships, responding to inquiries, and ensuring digital

compliance. I am looking to give excellence in service and elevate client happiness by combining substantial

expertise with perfect communication, rigorous attention to detail, and agile troubleshooting finesse.

Languages

Arabic
Native or bilingual
English
Native or bilingual
French
Native or bilingual
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Foundever
Senior Customer Care Representative
January 2024 - Today (2 years and 5 months)
- Specializing in merchant dispute adjudication, managing sensitive claims with accuracy and tone adaptability.
- Supporting both voice and email channels, with consistently strong quality metrics.
- Assisting new hires during nesting
Copywriting Coaching
Outsouria
Account Manager
January 2023 - January 2024 (1 year)
- Managed client support for software installation and activation across global markets.
- Promoted remote tech support plans by identifying client needs and usage behaviors.
- Created internal notes and client-facing templates to streamline communication.
- Helped team members handle escalated cases and new tools during transitions.
HelpDesk
Intelcia International
Sales Representative
January 2020 - January 2023 (3 years)
- Delivered high-impact sales presentations and developed customer rapport.
- Shared communication techniques with peers informally, contributing to team sales culture.
- Known for persistence, product clarity, and handling objections constructively.
customer service

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Bac
Hassan II University
2018
Bac
Responsive Web Design
freeCodeCamp
2022
Responsive Web Design

Check out Mohieddine's education