Description

Very ambitious and always seeking excellence ,an experience of over 10 years in customer service allowed me to build strong communication skills and ability to interact with differences.In addition I earned interesting skills in sales management in the last couple of years working for a sales management company , and have been developing great potential in web copy and content writing as well .

Languages

English
Native or bilingual
French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Marrakech (up to 50km)

Marrakech
Web content & copywriter and Community manager freelance
January 2018 - Today (8 years and 5 months)
Freelance, Marrakech
•Writing optimized web content and publication on the CMS (wordpress & Blogger)
•Create content and write varied and quality publications (web pages, social networks, emailing, blog, newsletters, etc.)
•Produce the corresponding content, finding the right words, but also the most appropriate format to deliver it
•Optimize and update existing content (SEO approach)
•Contribute to the reflection on the SEO strategies
British Call
Sales department supervisor
January 2019 - January 2020 (1 year)
300 Tanger Blvd, Branson, MO 65616, USA
Coach sales agents: quality of speech and sales aptitude
•Disseminate information and ensure the assimilation of information
•Control the application of procedures and the quality of the response
•Increase the skills of sales agents
•Ensure the productivity of agents
Booking.com
Customer service representative
January 2018 - January 2019 (1 year)
Marrakesh, Morocco
Handling reservations over phone, email and chat. Cancellations, modifications, refunds and complaint
•Sorting out any issues that may arise with bookings or reservations.
•Providing support to customers who may need to amend or cancel a reservation.