About Mukundan
I have 12+ years of experience working across various domains and practicing to build a rich Customer / User experience journey by identifying micro journeys, building propositions from insights and conducting usability testing in regular intervals
Remote only
Primarily works remotely
Experience
- KINGFISHER AIRLINES LTDSr Business AnalystApril 2010 - March 2013 (2 years and 11 months)Role: Senior Business Analyst Project Description: Kingfisher airlines is an Indian airline industry. Improved the Operational efficiency by developing a digital CRM solutions that connects front end Ground Floor operations agents and back-end customer service business prospects.
- Hewlett - Packard Global LtdCustomer Solution AnalystJuly 2007 - January 2008 (6 months)Role: Business Analyst Project Description: AIG USA is a insurance service provider. Digitalize the end to end claim management prospects and improved the customer experience by automating the Investigation outcomes, underwriting decisions and approval process
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Education
- Master of ScienceSheffield Hallam University2010Master ofScience in Information Technology (ERP Consulting)
- Bachelor of Technology in Information TechnologyAAI Deemed University2007Bachelor ofTechnology in Information Technology