Description

I help organisations fix inefficient processes, improve service performance, and deliver data-led transformation with clear governance control.

I have successfully supported organisations in diagnosing operational challenges, analysing end-to-end workflows, and designing practical, compliant solutions that deliver measurable results. I combine structured requirements definition with robust data analysis to ensure recommendations are evidence-based.

If you need clarity on requirements, structured process redesign, system replacement, workflow automation, digital platform integration, and performance improvement initiatives. I produce clear, delivery-ready artefacts including:

1. AS-IS / TO-BE process maps

2. Business cases and options appraisals

3. Functional and non-functional requirements

4. User stories and acceptance criteria

5. Data analysis reports and KPI dashboards

6. Risk assessments and governance documentation

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Poole (up to 50km)

Swindon Borough Council
Business Analyst (Transformation)
DIGITAL AND IT
January 2025 - Today (1 year and 5 months)
Swindon, United Kingdom
Led discovery workshops to map current-state processes and define future-state digital workflows.
Produced business cases and functional and technical documentation supporting system replacement and platform integration.
Supported procurement, legal and ICT teams with vendor evaluation, assurance and risk assessments.
Collaborated with UX and development teams to optimise user journeys, contributing to a 15% increase in engagement.
Planned and facilitated UAT, including test scenarios and scripts.
Delivered SOPs, change impact assessments and implementation workplans.
Outcome: Insight-led analysis underpinning multiple successful council transformation initiatives
Dorset Council
Business Analyst (Transformation)
DIGITAL AND IT
August 2023 - January 2025 (1 year and 5 months)
Led end-to-end requirements gathering across complex service areas.
Delivered process maps, SOPs and training materials supporting digital service launches.
Improved user journeys achieving a 22% increase in engagement.
Built Power BI dashboards to monitor KPIs and inform senior decision-making,
Delivered workflow optimisation improving service efficiency.
Outcome: Core contributor to a digitised housing system that won Housing Star Award – Digital Dynamo (2025)
Lightbridge Consulting
Business Analyst
CONSULTING AND AUDITS
February 2022 - August 2023 (1 year and 6 months)
London, United Kingdom
Collaborated with cross-functional teams to conduct comprehensive business analysis, identifying process inefficiencies and proposing strategic solutions to clients in various industries.
Created detailed user stories, documented use cases, and ensured all requirements gathered reflect and align with the overall business strategy.
Contributed in the delivery of the technical solutions by effectively utilising a range of techniques; including process maps, use cases, user journeys, epics and writing detailed user stories with acceptance criteria.
Supported the creation of client presentations and reports, communicating complex ideas in a clear and concise manner to executives and stakeholders.
Led the product launch of a new software solution, resulting in a 32% increase in user adoption and new customer acquisitions by developing comprehensive marketing strategies and collaborating with cross-functional teams.
Supported the Test Manager in writing test scenarios and test scripts in preparation for testing, including UAT
Facilitated solution workshops involving Architects, IT Security, Designers, Developers and Application owners to agree on technical solutions that assure the achievement of the project’s benefits.
Analysed client data using Excel, PowerBI, and SQL, creating reports and visualizations for internal and client presentations.
Conducted market research and competitive analysis to identify industry trends, customer needs, and potential growth opportunities for clients.
Participated in and facilitated relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-ups, Iterations / Release Planning, Showcases / Sprint Reviews, Retrospectives.

Outcome:
Successfully redesigned a digital consulting platform to increase optimisation and improve customer experience by 70% in 6 months.