About Naheed
Currently pursuing my Master’s in Human Resource Management at the University of Wollongong in Dubai, I’m building deeper expertise in recruitment, HR operations, employee development, and engagement.
With over 5 years of experience across customer service, sales, banking, compliance, quality assurance, and basic HR functions, I bring strong people management, communication, and process-improvement skills. My background at Dell, HSBC, and Synchrony Financial helped me develop strengths in stakeholder coordination, client relationship management, employee coaching, and KYC/AML compliance. I have worked in fast-paced environments, solved problems quickly, and improved KPIs through structured workflows and data-driven insights.
What sets me apart is my ability to adapt, learn quickly, and support teams with a people-first mindset. I enjoy taking on diverse responsibilities, whether it’s resolving customer issues, organizing HR tasks, or enhancing service processes. I aim to contribute to environments where engagement, productivity, and collaboration thrive.
Always open to opportunities, collaborations, and meaningful conversations about HR and workplace growth.
English
Fluent
Urdu
Native or bilingual
Hindi
Fluent
Arabic
Basic
Can work on-site
Dubai (up to 50km), Abu Dhabi Island and Internal Islands City (up to 10km), Ras al-Khaimah (up to 10km)
Experience
- Synchrony FinancialHR INTERN & SENIOR QA- FRAUD & COLLECTIONS PROCBANKING AND INSURANCEFebruary 2018 - November 2020 (2 years and 9 months)Hyderabad, Telangana, India
- Supported end-to-end recruitment by screening resumes, coordinating interviews, and reviewing applications to identify best-fit candidates, ensuring a smooth hiring process and positive candidate experience.
- Maintained and updated recruitment trackers and candidate databases with accuracy, enabling quicker data access, real-time hiring updates, and secure handling of confidential personnel records.
- Facilitated onboarding by preparing joining formalities, coordinating IT setup, arranging inductions, and organizing welcome kits, streamlining new-hire readiness and reducing onboarding delays by 15%.
- Assisted with day-to-day HR operations, scheduling meetings, preparing minutes, maintaining HR databases and managing internal communications ensuring accurate recordkeeping and timely information flow across departments.
- Provided research support on HR best practices, recruitment trends, and labor law updates to help align internal policies with current compliance standards.
- Conducted quality evaluations of over 1000 customer interactions quarterly across multiple business units, using Verint tools to ensure compliance with scripts, policies and AML/KYC regulations, helping raise call quality consistency by 10%.
- Delivered constructive, actionable feedback and coaching to agents and team leads, driving a 15% boost in First Call Resolution and a 10% improvement in quality consistency, strengthening overall team performance.
- Partnered with training teams to onboard new hires and deliver refresher coaching, addressing performance gaps and improving accuracy and customer handling.
- Generated and maintained weekly and monthly QA reports, analyzing trends to identify coaching needs and support performance management discussions.
- HSBCCUSTOMER RELATIONSHIP MANAGER (RETAIL BANKING)BANKING AND INSURANCEJanuary 2016 - August 2017 (1 year and 7 months)Hyderabad, Telangana, India
- Onboarded up to 15 new clients daily, guiding them through account opening, activating digital services, and educating them on banking products and policies, strengthening skills in structured onboarding, client engagement, and clear communication.
- Assisted nearly 1,000 customers each month with payments, fund transfers, and resolving digital banking issues, ensuring smooth transactions and positive customer experience.
- Diligently logged customer interactions and maintained accurate CRM records, strengthening my attention to detail, organizational, and data management skills, key to ensuring efficient operations and reliable information flow.
- Ensured compliance with KYC/AML and FATF regulations by monitoring high-risk accounts and escalating suspicious transactions, building strong foundation in compliance oversight, risk assessment, and meticulous documentation.
- Trained and mentored new hires on company processes, AML/KYC protocols, and service standards, enhancing team compliance, confidence, and overall performance.
- Organized and contributed to weekly team meetings to review any issue trends, performance and address operational challenges, strengthening coordination, communication, and collaborative problem-solving skills.
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Education
- Masters in Human Resource ManagementUniversity of Wollongong in Dubai2025Pursuing
- Bachelor of BusinessOsmania University HyderabadBachelor of Business Administration - BBA, Human Resources Management and Services
Certifications
- Become an HR Business PartnerLinkedIn Learning
- Strategic Workforce PlanningLinkedIn Learning