Description

Naman Vyas was the Pharmacy Business Services and Continuous Improvement Manager at

Cleveland Clinic London, where he played a pivotal role in advancing patient safety through

technology and innovation. With over 18 years of experience in healthcare, Naman brings

deep expertise in operational improvement, digital transformation, and pharmacy services.

He was part of the core team instrumental in designing workflows for the launch of

Cleveland Clinic’s world-class London facility—renowned for its excellence in care and

cutting-edge solutions. Naman collaborates closely with clinical and non-clinical teams

across the healthcare ecosystem to implement data-driven, compliant improvements that

enhance patient outcomes and operational efficiency. He also leads pharmacy procurement

and operations with a sharp focus on cost savings and quality assurance.

An active member of the HIMSS UK & Ireland Committee, Naman represents both pharmacy

and the UK’s private healthcare sector, contributing thought leadership on digital health and

automation. He works hand-in-hand with healthcare technology vendors to guide

innovation, identify market gaps, and shape solutions grounded in real-world practice.

Outside of work, Naman is a curious traveller and lifelong learner who enjoys exploring the

world with his children and turning everyday moments into opportunities for discovery.

Industry field of expertise

Languages

English
Fluent
Gujarati
Native or bilingual
Hindi
Fluent

Workplace preferences

Can work on-site

London (up to 50km)

Cleveland Clinic
Pharmacy Business Services & Continuous Improvement Manager
August 2022 - September 2025 (3 years and 1 month)
London, UK
Manage department's £8m Pharmacy budget, optimizing revenue and ensuring spend control within facility limits
Oversee procurement, ensuring strict contract adherence to maintain budgeting compliance
Successfully implemented and managed the UK’s first unit-dose medication distribution model, overseeing all associated informatics components, including system configuration, data integrity, and integration with existing clinical and pharmacy workflows.
Played a key role in establishing multiple outpatient centres, collaborating with nursing teams to optimise medication workflows, stock control, and supply chain processes.
Managed pharmacy-related revenue streams, ensuring accurate coding and timely reimbursement from private medical insurers (PMI).
Worked closely with Institute chairs and multidisciplinary clinicians to drive consistent utilisation of the EHR system for complete and compliant medical records.
Enhance Epic by maximizing digital workflows and efficiency
Collaborate with regulatory bodies and clinical teams to align on governance and feedback including CQC, MHRA, GPhC
Liaise with CC US team for standardizing processes & attending regular improvement meetings and represent London region.
Negotiate and manage pharmacy automation vendor contracts and relationships for continuous enhancement
Support pharmacy management in recruitment, staff retention, and policy adherence and managing 24 hours roster.
Coordinate improvements in pharmacy digital inventories using data-driven strategies
Managed all the electronic CD register workflow within the hospital and supported CDAO/Chief Nurse on CD reports, discrepancies and investigation
Managed medical gases for the hospitals/outpatient centers
Played key role in achieving HIMSS EMRAM 7 accrediation for CCL
Revenue Management pharmacy informatics Pharmacy Automation EPR Implementation Medication Management
Cleveland Clinic London
Lead Technician/Pharmacy Operations Manager
May 2021 - July 2022 (1 year and 2 months)
London, UK
Successfully recruited and led a team of 27 caregivers for a new facility, managing end-to-end hiring, onboarding, and workforce planning to ensure the service was fully staffed and operational for hospital opening.
Actively involved in end-to-end pharmacy and clinical operations, contributing to the design and optimisation of medication workflows to maximise safety, efficiency utilising some of the unique and first time in UK automation tools.
Led the planning and delivery of caregiver training on Epic, BD carousels, Pyxis, and CliSafe, ensuring all staff were fully trained, assessed as competent, and confident ahead of hospital opening.
Ran regular performance and exception reports across all automated systems and medication workflows, collaborating with cross-functional teams to review insights and drive agreed improvements toward defined operational and clinical outcomes
Performed comprehensive pharmacy informatics and operational audits to ensure robust governance, regulatory compliance, and continuous improvement remained a top priority across all medication-use processes
Continuously worked towards CQC readiness and co-ordinated CQC visit during hospital opening
Utilising previous informatics experience to have most efficient data sources and utilising the data to improve the overall Pharmacy processes
Worked with Legal and PMI team to agree the contracts with payers including Bupa. Axa, Vitality, Signa
Worked closely with Pharmacy category manager to ensure all pharmacy contracts are effective and financialy reviewed.
HCA Healthcare UK
Senior Pharmacy Technician
May 2011 - April 2021 (9 years and 11 months)
London, UK
Oversee procurement for three sites, ensuring efficient monthly purchasing and invoicing
Project‑managed the implementation of Omnicell automated medication dispensing across 14 clinical areas, ensuring on‑time delivery and minimal disruption to services
Trained pharmacy and nursing teams to enable a smooth transition to Omnicell workflows and safe, efficient medication management
Established and led an Omnicell champions group to engage and motivate nursing staff, driving adoption and performance improvements in each clinical area.
Project-managed outpatient centers setup and facility relocations
Played a key role in a Pharmacy Drug Dictionary improvement project, collaborating with the VP and Director for Clinical Services/Patient Safety to support the introduction of Barcode Medication Administration (BCMA) across HCA UK.
Managed HCA site pharmacy drug dictionary for the group and liaised with all Pharmacy managers around the data and reports for continuous improvement.
Worked with CFO on spend control and revenue capture