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Nandagoban Selladurai

Desktop Support
2 recommendations
  • Suggested rate
    €250 / day
  • Experience3-7 years
  • Response time1 hour
The project will begin once you accept Nandagoban's quote.
Location and workplace preferences
Location
London, England, United Kingdom
Can work onsite in your office in
  • and around London (up to 50km)
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Skill set (13)
Nandagoban in a few words
Dear Sir/Madam,

I'm looking for role in IT Desktop support. I believe that my IT training, certifications, and experience make me an exceptional candidate for this position. During my 9+ years’ experience in IT Field I have acquired and demonstrated ability in all aspects of troubleshooting, installations, and configuration for a variety of desktops, laptops, and software. Since 2013, I have served as an IT Field service engineer for Rico Logistics Ltd, Thomson Reuters, and Tech support Specialist at Gartner UK Ltd where I have been repeatedly recognized for exceptional customer service.
Some of my responsibilities in my previous roles were:

• Troubleshooting and resolving Desktop/Laptop hardware & software issues.
• Attending to Self-Checkout Machine calls at major supermarkets(repairs/upgrades etc)
• Rollout desktop/Laptop installs/Rollout to High Street Banks
• Wireless AP installation
• Laptop/Desktop Builds, Rollouts
• Assign applications to users in AD
• Software installation/update.
• Service Now Ticket system/asset Management.
• User profile/data migration.
• Network printer installation
• Large format inkjet network printer installation
• Asset Management
• IT Inventory control

I have a full clean UK Driving licence, possess UK passport and my own vehicle willing to travel any distance. Physically fit, able to work in confined spaces, crawl and lift heavy objects. Able to prioritize task in a complex, fast-paced environment. Willing to work flexible schedules/ shifts/ hours. Flexibility to travel any location UK or overseas. You will find me an all rounded and flexible person who can work alone and as part of a team. Thank you for your time and consideration

*I am available to start immediately.


With kind regards,

Nandagoban Selladurai
Experience
  • Gartner UK LTD
    Technical Support Specialist
    DIGITAL & IT
    March 2016 - September 2022 (6 years and 6 months)
    Egham, England, United Kingdom
    • Laptop/Desktop Builds.
    • Software installation/update.
    • Organise and conduct IT on boarding sessions for new hires(Large Groups)
    • Setup DUO Security 2 factor Authentication for new hires
    • Password reset
    • Troubleshooting and resolving Desktop/Laptop hardware & software issues.
    • Ship laptops to other Gartner offices overseas – Booking shipment via Fedex
    • Grant access to applications for Associates on AD
    • Asset Management on Service Now
    • Ticket management on Service Now
    • Processing Leaver’s tickets – arrange return of their assets, arrange courier collection, unassign assets.
    • Network printer installation
    • IT Inventory control
    • Maintain IT stock room
    ServiceNow IT support Microsoft Office SSO customer service Customer support
  • Gartner UK Ltd
    Technical Support Specialist
    DIGITAL & IT
    March 2016 - September 2022 (6 years and 6 months)
    Egham, England, United Kingdom
    • Laptop/Desktop Builds.
    • Software installation/update.
    • Organise and conduct IT on boarding sessions for new hires(Large Groups)
    • Setup DUO Security 2 factor Authentication for new hires
    • Password reset
    • Troubleshooting and resolving Desktop/Laptop hardware & software issues.
    • Ship laptops to other Gartner offices overseas – Booking shipment via Fedex
    • Grant access to applications for Associates on AD
    • Asset Management on Service Now
    • Ticket management on Service Now
    • Processing Leaver’s tickets – arrange return of their assets, arrange courier collection, unassign assets.
    • Network printer installation
    • IT Inventory control
    • Maintain IT stock room
    • Desk Moves/Desk Setups
    customer service ServiceNow SSO Microsoft Office HelpDesk IT support
2 recommendations
NI
SB

Noor Iqbal and 1 other person have recommended Nandagoban

Noor IqbalNI
Noor Iqbal
AJM Healthcare
17.03.2023
Nandhu's technical expertise coupled with a superior service ethic ensures he is committed to your success. His professionalism, positive mindset and understanding of business priorities enables him to be a valuable member of your team.

I partnered and collaborated with him on a office re-org project as well as help desk ops and he exemplified the above qualities.

I highly recommend Nandhu.

Shashi BalamiSB
Shashi Balami
Gartner
17.03.2023
To Whom It May Concern,

It is my pleasure to strongly recommend Nandagoban Selladurai for Tech/Desktop Support role.

In our time working together, I was consistently impressed with his ability to handle difficult situations with grace and professionalism. Nandhu constantly brought fresh ideas to the table, and his attention to detail was unparalleled. His unwavering commitment to providing top-notch service was apparent to all those around him, and it truly set him apart from others.

It is my pleasure to enthusiastically recommend Nandhu to any potential employer. I am confident that he would be an asset to any team that he joins, and I personally feel fortunate to have had the opportunity to work alongside him.


Sincerely,
Shashi Balami
Certifications
  • MCSA – 70-410
    Microsoft
    2015
    Microsoft Office networking Servers
  • MCSA – 70-411
    Microsoft
    2015
    Windows Server networking
  • Microsoft Certified Technology Specialist
    Microsoft
    2014
    System administration