Description

Profesional nativo de inglés especializado en Soporte al Cliente con Salesforce y Análisis de Datos. Mi fluidez perfecta en inglés me permite tender un puente crucial entre los clientes de EE.UU./Reino Unido y las empresas españolas. Aunque mi español no es perfecto, lo comprendo bien y me comunico con efectividad. Mi objetivo es garantizar un servicio excepcional y utilizar los datos para optimizar la eficiencia operativa.

Languages

English
Native or bilingual
Spanish
Basic

Workplace preferences

Can work on-site

Seville (up to 50km)

Neal
SalesforceAdministrator
TECH
December 2022 - Today (3 years and 6 months)
Seville, Spain
• EnhancedtheSalesforceplatformwithpermissionsets, roles,users,reports,flows,validationrules,lightningapp, customobjectsandfieldstooptimizeorganizational workflows,problemsolvinganddatamanagement.
• Sytematicallyachievedanaccuraterepresentationofa successfulSalesforceorganizationandcross-functional projectmanagement.
• Streamlinedcommunicationinternallyandexternallyby adaptingandcontinuouslyenhancingtheSalesforceCRM platformwithobjects,includingemailtemplates,cleaning dataanduploadingdatawithdataloader.
• Controlledusersupport,accountmanagement,resolved issuesandconductedtechnologytrainingsessionsto promoteSalesforceoperations,increasingadoptionand proficiencyamongstaffbyover50%.
Agile CRM Salesforce Project Management Data analysis administrative support
Moses Lake Industries (MLI)
DataAnalyst
CHEMICAL
December 2022 - May 2024 (1 year and 5 months)
Moses Lake, United States
• Resolved analytical technical issues during 12 hour shifts to minimize system downtime.
• Drove percison data analytics and technical support with Microsoft Excel and Delta V, achieving a 40% increase in production.
• Establishing critical IT system ensuring seamless system operations.
• Conducted analytical data driven transfers of mil lons of dol lars in corrosive chemicals with micro specifications of metals for companies such as Samsung and Intel.
Data analysis administrative support Microsoft Excel
Royal High
SalesFloorManager
RETAIL (SMALL BUSINESS)
January 2017 - March 2022 (5 years and 2 months)
Spokane, United States
• Achieving top sel ler for 5 years, conducting over 5M+ in cash transactions while administrating customer success and employee management within the company.
• Guided myteam of employees while conducting risk assessments and providing technical support.
• Maximized profit by slashing prices and negotiating deals with business owners through in-person and phone interactions.
• Executed tailored solutions to customers through in depth product deve lopment knowledge, producing an exponential 60% increase in sales.
customer service Project Management Microsoft Excel