Nikolay Gyokov

Senior delivery lead across complex programmes in telecoms, public sector, and healthcare, accountable for complex delivery, operating model change, and recovery of challenged engagements.

• • Led portfolio delivery for a strategic Southeast London NHS data platform rollout, overseeing 4–5 concurrent initiatives across multiple trusts while leading delivery of the core Secure Data Environment (SDE) platform at the centre of the rollout.

• • Led a multi-region cloud transformation for a major mobile payments' provider, moving services from on premises infrastructure into a cloud-based model across Europe, the Americas, and Asia; delivered a 50% reduction in operating costs, 75% improvement in platform performance, and 40% improvement in deployment efficiency through Kubernetes-based containerisation.

• • Worked with infrastructure leadership to reshape the operating model around the new platform, moving siloed teams into a more cross-functional, iterative delivery model through transition planning and knowledge transfer.

• • Led a Dynamics 365 case management programme for a UK government agency, integrating 10+ internal and external systems and reducing manual processing effort by 65%; ran end-to-end delivery, backlog shaping, and team ways of working across a long-running complex programme.

• • Supported NTT's internal delivery assurance function on struggling programmes, stepping into challenged engagements to reset plans, resolve dependencies, improve delivery control, and rebuild stakeholder confidence within 2–3 months.

Delivery lead for multiple product and platform teams within a large-scale, customer-facing, media and technology environment.

• • Led three cross-functional squads delivering backend and API migrations to AWS and GCP, supporting services used by 10m+ active users across the UK and US.

• • Introduced delivery practices that balanced speed with operational resilience, reducing infrastructure costs by 40% and improving system performance by 50%.

• • Improved 24/7 production support and incident management processes, reducing overall downtime by 20% and increasing confidence in live service operations.

• • Worked closely with Product and Data teams to enable experimentation and outcome-driven improvements, contributing to increased user engagement and retention through A/B testing and iterative delivery.

Early delivery leadership role within complex public-sector programmes.

• • Led agile delivery across five squads for a UK government agency, improving delivery velocity by 20% and reducing time-to-market by 15%.

• • Delivered large-scale systems performance and scalability programmes, reducing peak-time downtime by 95% through improved architecture and testing strategies.

• • Designed and delivered tailored agile training for 150+ stakeholders, improving delivery maturity and adoption across technical and non-technical teams.