Description

I deliver rapid turnaround of underperforming data and analytics functions for large, complex organisations.

I’m a senior data leader who specialises in transforming functions, scaling teams, and delivering heavily-used data products.

My achievements include:

I turned around a complex BI service for 77 clients, including Fortune 500 companies, high-street banks, and global investment banks, to achieve 89% stakeholder satisfaction, with 80% reporting our analytics drove meaningful business improvements.
As leader of a global team of 160 people in 10 countries, I reduced team attrition from 30% to 14% and established a cost-efficient global footprint.
I built a workforce planning data product used heavily by C-Suite leaders, including the CEO. This was used to run our business during the pandemic and was critical to our recovery post-COVID.

I deliver:

- Diagnosis, stabilisation, and transformation of dysfunctional data teams

- Scaling of data teams that achieves a strong balance of cost-effectiveness and quality

- Heavily-used strategic data products

My technical foundation includes Power BI, Azure, and Tableau, as well as Agile and product management methodologies.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 10km), Chatham (up to 10km), Canterbury (up to 10km), Folkestone (up to 10km)

Alexander Mann Solutions (AMS):
Global Head of Business Intelligence
October 2020 - December 2024 (4 years and 2 months)
London, UK
Led a multidisciplinary team of 160 across 10 countries responsible for implementing, building, delivering, and optimising reporting and analytics for 77 AMS clients including many Fortune 500 companies, high street banks, and global investment banks. Each client had a unique reporting suite with distinct data sources and data governance requirements. My team and I managed both client and AMS stakeholders including senior and executive stakeholders.

Achievements:
Transformed our BI offering which was struggling with service instability, high attrition, and weak employee and stakeholder engagement. This included:
Resolution of complex issues in service delivery which were causing significant risks and issues on many accounts. Delivered effective and long-lasting improvements which led to 82% of our accounts running with no significant risks or issues.
Delivery of meaningful service improvements and content optimisation resulting in 89% stakeholder satisfaction with 80% stating our reporting and analytics helped them make impactful service improvements.
Addressing key employee engagement and retention challenges. Reduced attrition from 30% to 14%.
Successfully implemented a new global location strategy to meet growing business demand in a cost-efficient way, establishing a high-performing team in Mexico and growing our teams in the Philippines and India.

Implemented Agile and product management practices which significantly improved our requirements management, delivery, and prioritisation.

Led a major upgrade to our reporting suites (built in Power BI on an Azure platform) so that they featured standardised and best-in-class content and increased our user self-service capabilities. Ensured optimisation of content so that it efficiently covered additional personas and requirements without significantly expanding the reporting suite.
Team management Product management Business intelligence Agile method Change Management
Alexander Mann Solutions (AMS)
Head of People Analytics (Sr. Manager)
January 2019 - October 2020 (1 year and 9 months)
Delivered key BI and Technology projects, data products, and programmes which required managing senior client and internal stakeholders including executives and partnering successfully with colleagues in other functions.

Achievements:
Created and managed an internal workforce planning data product during COVID-19 which was heavily used by C-suite executives, including the CEO, to understand market demand and make key decisions. This tool, which was used to run our business and is still in use today, helped us identify future demand for 300 resources that wasn’t previously forecast and having these resources in place enabled much faster growth when the markets recovered and talent in key markets became scarce.
Resolved highly complex and commercially sensitive BI service issues, including highly successful delivery of a project that transformed a senior client stakeholder from a vocal detractor into a strong evangelist for our Business Intelligence services and Power BI solutions.
Delivered a global transformation programme involving over 80 BI professionals and internal stakeholders across 60 clients which delivered improved organisational alignment and 15% cost savings.
Led the successful delivery of an Azure data lake integrating multiple data sources, with front-end analytics in Power BI to deliver actionable insights.
Product management Business intelligence Stakeholder Engagement Workforce Planning Project Management
Alexander Mann Solutions (AMS)
Head of Analytics Consulting (Sr. Manager)
January 2016 - December 2018 (2 years and 11 months)
Helped clients from blue-chip organisations transform their people insights and workforce planning capabilities through delivering advice, data products, workforce planning models, and complex bespoke analytics. Led the Strategic Workforce Planning team which delivered forecasts and analytics using Anaplan models.

Achievements:
Our workforce planning solution enabled a banking client to reduce time spent on a key forecast from 2 months to a few hours.
Our real-time sentiment analysis product enabled clients to make targeted and highly-effective improvements to their recruitment process, resulting in higher candidate satisfaction and improved candidate retention.
Delivered gender diversity insights using Tableau to enable a client to identify and take actions to mitigate gender representation issues.
Workforce Planning Project Management Anaplan Analytics Data analysis