Description

Novelyn Pascua

Client-Relation Specialist

Dubai, United Arab Emirates

I am passionate about helping people to find solutions to make their lives easier. I am a customer-relation specialist who is expert in providing high-quality services for clients by responding to their inquiries and

concerns and resolving complaints about the company's goods and services. My professional experience as a Client Relation Specialist has allowed me to assist many organizations in improving their sales margins and audience response to emerging products. I’ve brought dedication and positive results to the companies I’ve worked for because I am passionate about product perception, marketing, and business statistics. What drives a product to success interests and inspires me. I specialize in long-term growth strategies and audience outreach.

In addition to almost eight years of experience in professional sales and customer-relations management, I have received many awards for being known as target-oriented and performer within the team and company.

If you’re interested in learning more about how to market your business better, or just discuss more, feel free to contact me by email at

Languages

English
Native or bilingual
Filipino
Native or bilingual
Japanese
Basic
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Can Quest International Immigration Services
Administrative Officer
CONSULTING AND AUDITS
May 2023 - Today (3 years and 1 month)
Dubai, United Arab Emirates
Client Relation Officer assigned to assist client’s documentation/forms for submission of Canada/Australia/USA permanent and temporary visas.
Freelance
Virtual Assistant
DIGITAL AND IT
December 2020 - August 2022 (1 year and 8 months)
Project Based - Virtual assistant to different line of business of clients (direct).
InterContinental Hotels Group
Guest Complaint Analyst & Sales Manager
HOSPITALITY
October 2019 - May 2023 (3 years and 7 months)
Benguet, Philippines
Receiving both calls, emails, and chat interactions with the guest about making a
reservation, guest feedback, guest complaints, and guest requests.
Processing and accepting payments of the guests.
Comply at all times with Brand standards and regulations to encourage safe and
efficient hotel operations which include but are not limited to Front Office policies
and reservations policies.
Resolve guest complaints or otherwise follow up with the manager.
Give compensation to the guests if needed.
Respond to queries positively.
Follow department policies, procedures, and service standards, including all safety
policies.
Giving a call to clients and potential clients to evaluate needs or promote products
and services.
Maintaining client records.
Answering client questions about credit terms, billing, products, prices, and
availability.
Coordinating sales efforts with marketing programs.
Understanding and promoting company programs and benefits.
Helping determine pricing and rates contract for quotes, promotions, and
negotiations.
Preparing an offer based on the customer's need.
Giving sales presentations to a range of prospective clients.