Description

I work as an independent consultant supporting organizations with service design, operational transformation, and performance governance.

I bring 10+ years of experience delivering complex, multi-stakeholder initiatives across global organizations, including enterprise environments and regulated industries.

Industry field of expertise

Languages

English
Native or bilingual
Portuguese
Native or bilingual
French
Conversational
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Konica Minolta Global Business Solutions GmbH
Senior Consultant
INTERNET OF THINGS (IOT)
January 2023 - Today (3 years and 5 months)
Hanover, NI, Germany
Lead strategic service design and operating model transformation initiatives across the European service portfolio.
Brought in to diagnose service inefficiencies, design governance models, and structure cross-functional service processes.
Drive stakeholder alignment across specialist departments and executive leadership to enable scalable, sustainable service delivery.
IT Service Management Change and Transformation Management Design Thinking Strategic planning Process Management
EPAM Systems GmbH
Head of Unit Business Analyst
DIGITAL AND IT
January 2022 - January 2023 (1 year)
Frankfurt, Germany
Responsible for the management and leadership of a team of business analysts.
Development of IT business analyst through professional development activities.
Operating a matrix management regime that allows members to be allocated to projects that are closely aligned with their skills and career goals.
Agile Project Management Roadmapping Strategic planning IT Project Management KPIs and Metric Definition and Monitoring
EPAM Systems GmbH
Senior Business Intelligence Analyst
DIGITAL AND IT
January 2022 - January 2023 (1 year)
Frankfurt, Germany
Managed user engagement analytics strategy providing first insight into how users interact with different data products;
Product Strategy AI and Advanced Analytics Business Intelligence (BI) Strategy Design Thinking Agile Project Management