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Oleksandra S.OS

Oleksandra S.

Change Manager | Prosci Certified | Coaching

€720/day
Brussels, BE
8-15 years

Average response time: 1 hour

About Oleksandra

Before consulting, I spent years in a global organisation across HR, customer experience, and supply chain functions. In HR, I supported internal system rollouts. In customer experience, I worked as a CX Process Owner with Salesforce both as a ticketing platform and a backend for client's portal - leading product releases and process automation. In supply chain, I used ERP systems hands-on, which deepened my understanding of how tools like SAP impact everyday operations, from inventory and master data departments.

This blend of people-focused roles, system knowledge, and coaching allows me to see the big picture. I believe leaders already hold the answers - they just need space, clarity, and the right partner to help bring them forward.
  • Ukrainian

    Native or bilingual

  • English

    Fluent

  • Czech

    Fluent

Can work on-site
Brussels (up to 30km)

Experience

  • Freelance
    Change Manager and Leadership Coach
    BANKING AND INSURANCE
    June 2023 - Today (3 years)
    Brussels, Belgium
    Credit Insurance :
    • Change management strategy implementation for SAP4I
    • Change Manager on the merger project, impacting 8 locations in Europe
    ADKAR Change management SAP4I Project Management
  • Anheuser-Busch InBev
    CX Product Owner
    DIGITAL AND IT
    November 2021 - March 2023 (1 year and 4 months)
    Prague, Czechia
    • Led the release of a product, driving the automation of ticket categorisation in Salesforce using Natural Language Processing (NLP), resulting in automating categorisation of 2000 tickets/months.
    • Demonstrated effective requirement gathering, facilitating Salesforce chatbot release, organising UATs, resulting in automation of repetitive tasks in CX team.
    Agile method Salesforce Project Management Microsoft Office
  • Anheuser-Busch InBev
    CX Process Owner
    E-COMMERCE
    December 2019 - November 2021 (1 year and 11 months)
    Prague, Czechia
    • Developed strategy to increase ordering portal rating, reaching 4.8 out of 5 customer rating and 100% adoption from importing distributors.
    • Served as a process owner, actively participating in Customer Experience projects and providing Salesforce tool support to five teams.
    • Analysed and monitored team performance, ensuring optimal productivity and efficiency.
    • Led Salesforce Lightning rollout for 80 users in international logistics department.
    E-commerce Agile method Salesforce Customer support

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Education

  • Ing, Faculty of Economics and management
    Česká zemědělská univerzita v Praze
    2017
    Ing, Faculty of Economics and management

Certifications

Skill set

Categories