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Malt Strategy
Olena SapachevaOS

Olena Sapacheva

SaaS Implementation Project Manager

€347/day
Brussels, BE
3-7 years
SaaS Implementation
Client Onboarding
Project Management
Stakeholder Management
Cross-functional Coordination

Average response time: 1 hour

About Olena

I help SaaS companies onboard clients and manage implementation projects from start to finish.

I work closely with clients and internal teams, keeping communication clear and making sure projects move forward without chaos. I support onboarding, coordinate tasks, and help teams reach a smooth go-live.

I enjoy working in international environments and bringing structure to complex processes.

I am open to working with clients across Europe and available for remote collaboration.

  • Ukrainian

    Native or bilingual

  • English

    Fluent

  • French

    Conversational

  • Russian

    Native or bilingual

Can work on-site
Brussels (up to 50km)

Experience

  • Freelance
    SaaS Implementation Project Manager
    DIGITAL AND IT
    May 2025 - Today (1 year and 1 month)
    Brussels, Belgium
    Supporting SaaS and digital product companies with client onboarding, implementation coordination, and project delivery.

    My work includes:
    - coordinating communication between clients and technical teams
    - managing timelines, priorities, and project workflows
    - supporting software implementation and adaptation processes
    - ensuring smooth onboarding and structured delivery

    I help teams keep projects clear, organized, and moving forward from kickoff to go-live.
    SaaS Implementation Client Onboarding Project Management Stakeholder Management Cross-functional Coordination
  • Prodboard (SaaS product / Software platform)
    SaaS Implementation Project Manager
    DIGITAL AND IT
    September 2019 - April 2022 (2 years and 7 months)
    Kyiv, Ukraine, 02000
    Led end-to-end SaaS implementation projects for B2B clients, from initial onboarding and requirements gathering to go-live and post-launch support.

    Main responsibilities:
    - managing client onboarding and implementation workflows
    - acting as the main point of contact between clients and technical teams
    - translating business requirements into clear tasks for development and configuration teams
    - coordinating timelines, priorities, and cross-functional communication
    - supporting clients during rollout and resolving implementation issues

    Key achievements:
    - delivered multiple client implementations within agreed timelines
    - improved the requirements-gathering process between clients and technical teams
    - contributed to the design of a new CRM workflow and prepared technical requirements for development
    Client Onboarding SaaS Implementation Cross-functional Coordination Stakeholder Management Saas implementation
  • E.Mi International (International cosmetics company)
    International Operations Manager
    FASHION AND COSMETICS
    October 2014 - April 2019 (4 years and 6 months)
    Rostov-on-Don, Rostov Oblast, Russia
    Managed complex international operations involving suppliers, logistics partners, and multi-stage delivery processes across different countries.

    Main responsibilities:
    - coordinating end-to-end operations including orders, shipments, payments, and documentation
    - managing international transportation (land, sea, air) and tracking deliveries at all stages
    - handling contracts, shipping documents, and compliance with import regulations
    - ensuring smooth communication between suppliers, partners, and internal teams

    This role strengthened my ability to manage complex workflows, coordinate multiple stakeholders, and maintain control over timelines in dynamic, high-responsibility environments.
    Stakeholder Management Cross-functional Coordination Process Management Operations Management Supply Chain Coordination
Check out Olena's experience

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Education

  • Master's Degree in Foreign Philology (English & German)
    Melitopol State Pedagogical University
    2003
  • French Language
    EPFC Brussels
    2026
    Certificate – B1
Check out Olena's education

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