Description

Prince 2 certified, degree educated, credible, versatile and highly tenacious Operational Excellence Manager with a proven track record of success supporting initiatives across an organisation. Functions effectively as the integral conduit with senior stakeholders to identify process requirements, create resource plans and maximise organisational efficiency. Utilises methodologies to create value, support effective change, map processes, drive business improvements and deliver quantifiable results. Reviews documents including diagrams, dashboards, SOPs, SLAs & KPIs to achieve strategies and establish excellence frameworks and benchmark activities for policies and guidelines. Seeking an exciting role with scope for greater reward and further recognition.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

Intent HQ | FT1000 fastest growing European business
Operational Excellence Manager
January 2022 - Today (4 years and 5 months)
London, UK
EDITED
Operations Manager
January 2019 - December 2021 (2 years and 11 months)
London, UK
Pearson
Product Operations and Delivery Specialist
August 2017 - January 2019 (1 year and 5 months)
London, UK

- Advocating on PTE Academic testing policies and terms and providing judgement on security incidents and strategies
- Collaborating with PTE Academic test partners to ensure delivery processes are followed/updated
- Vigilantly checking that policies are reflected in internal and externally facing guidance documents
- Bridging the gap between legal, regulatory, compliance and quality colleagues to review testing policies
- Delivering training on current policies/procedures as well as the PTE Academic operating model
- Ensuring quality measures are applied across the test centre network and addressing enhancements
- Project managing the testing required to support replenishment of the PTE Academic item bank
- Recommending approaches to customer issues regarding test delivery and expediting resolutions
- Successfully delivering operational initiatives through careful work prioritization and project planning
- Providing insights on resource planning, business operations and internal cross-functional activities
- Participating in various continuous improvement projects to optimise and support business processes
- Generating data for senior personnel to understand the scope for success across many business units
- Creating complex workflows and mechanisms to support team efforts and upskilling new associates