About Onut
Senior Technical Domain Manager-Director with over 15 years of expertise in delivering omnichannel solutions and digital transformation using Salesforce solutions and platform integrations for the high-end luxury retail sector. Proven track record in managing complex projects and driving client-centric innovations, including mobile clienteling applications, real-time inventory management systems, loyalty programmes and enhanced customer engagement strategies. Committed to leveraging technical acumen and strategic insight to elevate business capabilities and deliver value added to leading brands.
- Salesforce Solutions Audit, Design and Implementation
- CEGID solution implementation and management
- Mobile POS, Adyen and Avalara solution integration
- Technical / Functional Project and Product Ownership
- Process Analysis, Enhancement and Restructuring
- Infrastructure Design, Implementation and Exploiting
- Budget Management and Risk Analysis
- Projects Financial Reporting and Profitability Analysis
- Strategic Planning, Assets Management, Operational Management
- Econometrics and Sales Analysis / Prediction
- Online eCommerce and Payment Solution Integration
- Logistic / Supply Chain Management
- Data Flow Analysis, Security Auditing and Certification
- Web Service API layer integration (REST / SOAP)
- Industrial process integration with ERP
French
Native or bilingual
English
Native or bilingual
Italian
Native or bilingual
Can work on-site
Petit-Lancy (up to 50km), Genève (up to 50km), Neuchâtel (up to 50km), Lausanne (up to 50km), Berne (up to 50km)
Experience
- RichemontFRONT RETAIL TECHNICAL DOMAIN MANAGER (MOBILE APPLICATIONS)LUXURY GOODSNovember 2022 - June 2025 (2 years and 7 months)Genève, Switzerland• Directed the retail-facing solutions domain (Product - Catalog, Jewellery Digital Certificates, Retail Training Tool, Price SAP automation flows, Product Tags), providing technical expertise and managing functional projects for the implementation and deployment of mobile retail applications.•Reduced time spent by Retail users during inventory, products labelling, products transfer, digital certificates delivery by 80 %, enhancing productivity and decreasing time spent on low value-added retail operations.
- BUSINESS ENHANCERSENIOR TECHNICAL DOMAIN MANAGER (CRM, DIGITAL, E-COMMERCE & MOBILE APPLICATIONS)CONSULTING AND AUDITSNovember 2022 - Today (3 years and 7 months)Genève, Switzerland•Spearheaded omnichannel - clienteling platform integrations, overseeing both technical and functional project management for customer-centric solutions using Salesforce, Magento, Cegid, SAP and WeChat, within retail, marketing, digital, and after-sales domains for high-end jewellery and watch industry in Switzerland.•Engineered the design, development, and deployment of clienteling mobile applications, with features such as Clienteling, Catalogue, Retail Activity Training & KPI, Wholesale management, Stock transfer and mPOS.•Facilitated seamless mPOS integration with CEGID, including Adyen, Avalara, Global Blue, Pay by Link and distant sales, enhancing mobile clienteling operations.•Championed projects for buying sessions - wholesalers, driving sales efficiency and reducing orders time processing and manipulations.•Optimized Salesforce's automated real-time treatment processes, including KPI calculations, records deduplication, data merging, and retail portfolio management, while ensuring clienteling retail activity generation and tasks automation.•Revamped OMS design and implementation for retail omnichannel and e-commerce orders, utilizing a real-time stock allocation algorithm.•Orchestrated the design and implementation of marketing journeys, including survey execution with native Marketing Cloud features.•Implemented CEGID solutions - retail point of sale, orders and stock management, ensuring real-time stock counting and replenishments alongside RFID inventory implementation.•Pioneered the development of authenticity and warranty digital certificates solutions utilizing digital vaults and wallets.•Conceived and instituted brand loyalty programs leveraging custom developments based on Salesforce native solutions.
- BreitlingCLIENTELING FRONT TECHNICAL DOMAIN MANAGER (CRM, MOBILE APPLICATIONS, POS)LUXURY GOODSApril 2021 - September 2022 (1 year and 5 months)Granges, Switzerland•Managed clienteling solutions within the retail domain (Point of Sales, Clienteling, Digital Certificates, After-Sale, E-commerce), delivering technical expertise and overseeing functional projects for the implementation and deployment of CRM and mobile applications across retail, marketing, digital, and after-sales environments for both online and internal / wholesale point of sale.•Implementation of Digital Certificates for internal and external boutiques, facilitating client capture and improving additional sales by 50 % and after-sale file treatment time by 75 %.•Reducing brand costs by 90 % by eliminating all physical documents and implementing digital wallet / vault storage.
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Education
- Master of Technology (MTech) in Management and Information SystemsUniversité Paris Dauphine2011
- Bachelor of Economics (BEc) in Econometrics and Quantitative EconomicsUniversité Paris Dauphine2009