About Ora
Customer Success Consultant with 10+ years in B2B SaaS, helping scaling companies and regulated enterprises improve retention, reduce churn, and launch into new markets.
Background spans startups and public companies, bringing adaptable, commercially focused expertise to interim and project-based engagements across Government, Financial Services, Healthcare, and Managed Services.
Experienced in managing $6-8M account portfolios and navigating complex stakeholder environments across EMEA, UK, and US.
English
Native or bilingual
Can work on-site
Amsterdam (up to 50km), The Hague (up to 10km), Leiden (up to 10km)
Experience
- MuralENTERPRISE CUSTOMER SUCCESS MANAGER, UK & BENELUX (NL)DIGITAL AND ITMay 2022 - January 2025 (2 years and 8 months)Amsterdam, NetherlandsVisual workspace & collaboration company powering effective ideation and alignment in real-time or asynchronously.• • Manage a $6Mill portfolio of 33 UK & Dutch government, consultancy, retail, aviation, & engineering customers;• • Lead quarterly business reviews, success planning, technical health checks, and feature release meetings;• • Drove product utilization and adoption by conducting user interviews, 'ask me anything', & best practice sessions.
- Rapid7CUSTOMER SUCCESS MANAGER (RENEWALS), BENELUX (NL)DIGITAL AND ITJuly 2021 - April 2022 (9 months)Amsterdam, NetherlandsInsight Platform provides a broad spectrum of solutions for cloud security & vulnerability management.• • Dedicated CSM for 75+ customers throughout UK, Ireland, The Netherlands, Belgium, and Luxembourg;• • Led quarterly business reviews, monthly health checks, strategy meetings, and managed renewal processes;• • Aligned with account executives, sales operations, and channel partners to deliver forecasts and close renewals.
- SendcloudCUSTOMER SUCCESS MANAGER, UK & IE (NL)DIGITAL AND ITAugust 2020 - June 2021 (10 months)Eindhoven, NetherlandsSendcloud is Europe’s leading shipping platform for e-commerce• • Pivoted to help launch Sendcloud's UK & IE market (first market outside of• • Partnered with UK sales to build a pipeline of business customers for beta testing, conversions, & onboarding;• • Analyzed sales and onboarding calls to help define onboarding motions and reduce churn risk.
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Education
- Professional Diploma in Customer Experience (CX)The CX AcademyProfessional Diploma in Customer Experience (CX)
- BEng EngineeringOpen University•T193: Engineering: Framework, Analysis, Products •T192: Engineering: Origins, Methods, Context •U101: Design Thinking: Creativity in 21st Century
Certifications
- Certified Customer Success Management ProfessionalPractical CSM2025
- Certified Practitioner of Human-Centered DesignLUMA2024
Skill set
Categories
- Other