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Pam Kalsi

User researcher
  • Suggested rate
    €842 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Pam's quote.
Location and workplace preferences
Location
Birmingham, England, United Kingdom
Remote only
Primarily works remotely
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Skill set (12)
Pam in a few words
An accomplished Nielsen Norman qualified user researcher with 7 years of experience in gathering user insights using various quantitative and qualitative research methods. Demonstrates excellence in communication and analytical skills, effectively prioritising tasks and adapting to different working environments. Strong organisational skills and self-motivation result in consistent delivery of high-quality work and meeting deadlines. Thrives under pressure, excelling both independently and as a collaborative team member to achieve exceptional results.
Experience
  • BT, Hybrid (Remote/Birmingham)
    Researcher
    DIGITAL & IT
    November 2021 - March 2023 (1 year and 5 months)
    Sole/lead user researcher for the home and mobile tribe, leading evaluative research for 12 squads since December 2022.
    • From November 2021 to December 2022, operated as the sole/lead user researcher for an innovation tribe, working across two squads and leading both generative and
    evaluative research.
  • Brandwatch, Remote
    User Researcher
    April 2021 - November 2021 (7 months)
    Lead user researcher consumer persona tribe gathering insights for Brandwatch's flagship product. o Planned and ran research for various projects using both quantitative and qualitative methods. o Worked alongside research operations to recruit users. o Presented findings to product owners, designers, and developers. o Worked alongside product owners to develop a roadmap. o Supported ad-hoc projects. o Worked alongside other researchers to decide on which research repository to use.
Recommendations
Education
  • UX Research Specialty
    NIELSEN NORMAN GROUP
    2019
    UX Research Specialty
  • BSc (Hons) Multimedia Computing – 1 st Class
    Coventry University
    2011
    BSc (Hons) Multimedia Computing – 1 st Class
  • BCS -
    The Chartered Institute for IT
    2014
    BCS -