- BT, Hybrid (Remote/Birmingham)ResearcherDIGITAL & ITNovember 2021 - March 2023 (1 year and 5 months)Sole/lead user researcher for the home and mobile tribe, leading evaluative research for 12 squads since December 2022.• From November 2021 to December 2022, operated as the sole/lead user researcher for an innovation tribe, working across two squads and leading both generative andevaluative research.
- Brandwatch, RemoteUser ResearcherApril 2021 - November 2021 (7 months)Lead user researcher consumer persona tribe gathering insights for Brandwatch's flagship product. o Planned and ran research for various projects using both quantitative and qualitative methods. o Worked alongside research operations to recruit users. o Presented findings to product owners, designers, and developers. o Worked alongside product owners to develop a roadmap. o Supported ad-hoc projects. o Worked alongside other researchers to decide on which research repository to use.
- UX Research SpecialtyNIELSEN NORMAN GROUP2019UX Research Specialty
- BSc (Hons) Multimedia Computing – 1 st ClassCoventry University2011BSc (Hons) Multimedia Computing – 1 st Class
- BCS -The Chartered Institute for IT2014BCS -