About Paulina
As a Delivery Senior Specialist I have experience improving support systems within the Global GH Technology team. Also, implemented a Service Forum with our stakeholders to analyze SLA, trends in volume and priorities so that we can generate further improvements in our Service and Support team. As a detailed oriented and very organized women, I’m always completing task on time and with quality. Self-starter with excellent communication skills and experience on agile methodology, planning and scheduling projects, and service reliability. I’m currently living in Nantes, came to study a Master in Management. My student visa allows my to work while studying and I’m very eager to continue creating professional experience in companies that put technology at the service of the people.
Spanish
Native or bilingual
English
Native or bilingual
French
Conversational
Remote only
Primarily works remotely
Experience
- Scotiabank TechnologyDelivery Senior Specialist, Strategy & Delivery ManagementApril 2021 - August 2022 (1 year and 4 months)Bogotá, Bogota, ColombiaParticipated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Handled and supported different stakeholders inquiries and concerns by generating daily, weekly and monthly reporting. Proved successful working within tight deadlines and fast paced atmosphere. Oversaw daily operations to ensure high levels of productivity. Exceeded goals through effective task prioritization and great work ethic. Won Best of the Best 2021 award.
- Scotiabank TechnologyLead AnalystNovember 2019 - March 2021 (1 year and 4 months)Bogotá, Bogota, ColombiaDrove project planning and execution. Enhanced HR systems by implementing new cloud features resulting in 80% increased efficiency for business end users. Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies. Assessed business needs and problem areas to create focused solutions. Won Best of the Best 2020 award.
- HR Solutions S.A.SSAP Success Factors ConsultantJanuary 2018 - November 2019 (1 year and 10 months)Bogotá, Bogota, ColombiaConducted research, gathered information from multiple sources to resolve problems, improve operations and provide exceptional service to 10 different clients. Developed and maintained courteous and effective working relationships with customers and teammates, handling challenging situations with ease. Used coordination and planning skills to achieve results according to schedule proving successful work within tight deadlines.
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Education
- Industrial Engineer, EngineeringPontificia Universidad Javeriana2017Industrial Engineer, Engineering
- Preparación Examen de Certificación Internacional Project Management Professional, Project ManagementEscuela Colombiana de Ingeniería Julio Garavito2021Preparación Examen de Certificación Internacional Project Management Professional, Project Management