Paul Stefan Botezatu

• • Developed and deployed custom Power Apps to automate data centre processes.

• • Improved project management by optimizing Jira workflows, creating automations, and implementing Agile methodologies.

• • Managed data centre integrity by controlling physical access, conducting security audits, and performing Nlyte audits.

• • Ensured infrastructure reliability by resolving connectivity issues through hardware diagnostics and copper cable tracing.

• • Executed the full hardware lifecycle, including secure equipment decommissioning and hard drive erasure, to meet compliance protocols.

• • Improved operational standards by auditing and testing technical User Guides.

• • Managed incident and change requests (ServiceNow) and collaborated with network teams on firewall/VLAN configurations.

• • Led strategic IT operations, driving a 50% improvement in service efficiency and cutting software costs by 50% through M365 renegotiation.

• • Established ITIL-aligned processes and optimized Jira workflows, improving response times by 50% and cutting onboarding manual effort by 40%.

• • Administered M365, Entra, and Intune, improving asset tracking by 40% and boosting cybersecurity by 45% with new MDM and Defender policies.

• • Maintained 99.9% uptime for critical services and led incident response, cutting recurring issues by 30%.

• • Mentored IT professionals and delivered user training, increasing team productivity by 45% and reducing user tickets by 25%.

• • Improved vendor performance by 20% by setting clear expectations, negotiating favourable terms, and fostering strong SLA and relationship management using tools like Microsoft Teams and Zoom for collaboration.

• • Revamped Onboarding and Offboarding processes, reducing manual effort by 40% and improving efficiency, with automation through Okta expected to further enhance scalability and consistency.

• • Led 2 global teams (Spain, China) and served as Interim IT Manager, directing 3 other team leads.

• • Boosted team employee Net Promoter Score (eNPS) from 35% to 83%.

• • Improved service delivery by cutting full resolution time from 45 to 15 hours and first reply time from 1.4 to 0.5 hours.

• • Transformed employee onboarding, reducing turnaround time from 2 weeks to 2 hours for over 120 new hires per month.

• • Led the technical migration from SCCM to Autopilot, cutting hardware build process time by 60%.

• • Administered user access via Active Directory and managed the MacBook fleet using Apple Business Manager.

• • Managed global supplier relationships (Spain, China, UK), negotiated contracts, and processed invoices.

• • Drove cost optimization by processing 70+ Dell warranties and migrating from high paid platforms like Monday.com to Miro.