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Malt Strategy
Peter SmithPS

Peter Smith

Transformation & Operating Model Director

On-demand
Cranleigh, GB
15+ years
Target Operating Model
Change and Transformation Management
Transformation
Organizational Design
Program Management

Average response time: 1 hour

About Peter

Organisational transformation leader with 20+ years’ experience designing and delivering Target Operating Models and large-scale transformation programmes for global & local enterprises. Proven track record of leading technology-enabled & business transformations that align strategy, structure and capability across complex, multi-country operations. Expert in right-sizing functions, simplifying operating models and embedding new ways of working to drive performance, agility and cost efficiency. Industry experience spans Aviation, Travel, Technology, Financial Services, Retail, Energy and Media. Adept at engaging C-suite stakeholders, shaping transformation portfolios and delivering sustainable change in dynamic and highly regulated markets.

Specific interests and capabilities include:
- Workforce Strategy & Transformation
- Transformation Management & Delivery
- Strategic Operating Model Design & Delivery
- Organisational Design & Delivery
- Cultural Transformation
- Leadership Effectiveness
- Business Change Management & Enablement
- Operational Effectiveness & Process Optimisation
Telecommunications
Large Retailers
Energy and Electricity
Banking and Financial Services
Waste and Water

  • English

    Native or bilingual

Can work on-site
Cranleigh (up to 50km)
Willing to travel

Experience

  • Peaks Consulting
    Director
    April 2023 - Today (3 years and 2 months)
    United Kingdom
    Independent consultant providing strategic advisory & transformation services to clients, specialising in Target Operating Model (TOM) and Organisation Design (OD) for large-scale, multi-country transformations. Partner with C-suite leaders to translate strategic ambitions into executable designs, delivering measurable performance improvement and sustainable cost optimisation. Also advise start-ups and scale-ups on organisational setup, governance and capability development to support growth. Example client projects:

    PLUGG – Board Advisor
    • Advising CEO and leadership team on operations strategy and efficient business setup for a fast-growing digital services business. Providing guidance on organisation design and scalable operating model to enable sustainable growth

    easyJet - Organisation Design Partner
    • Partnered with the Airline Management Board and Director of Organisation Design to establish an OD Centre of Excellence, embed new methodologies, and translate 5-year strategy into a TOM roadmap. Led the shift to a Product-Led Operating Model, designed a new strategic proposition, redefined location and service models, and advised senior leadership to align profitability, efficiency, and customer goals.

    OVO Energy - Target Operating Model Lead

    • Led the definition of a target operating model for the Customer Care function based on the existing strategy for OVO Energy. The model aimed to deliver a proactive evolution of the function and adjacent capabilities to leverage ongoing shifts within the UK and global energy markets, while delivering a step-change in customer experience.
    Change and Transformation Management Organisational Effectiveness Organisation Design Target Operating Model Corporate strategy
  • Ocado Group
    Head of Delivery - Group Services
    TECH
    September 2021 - December 2022 (1 year and 3 months)
    Hatfield, United Kingdom
    I led a team of 10 transformation & programme management specialists within Ocado’s Enterprise Transformation & PMO function with a focus on transforming Ocado’s Group Operations globally, setting the stage for continued growth and innovation in line with group Strategy. Reporting into the Group CFO function, I was responsible for identifying and delivering cross-functional transformation programmes across Group globally, with a core focus within Finance, People, IT, Legal, Risk & Compliance. A selection of responsibilities and achievements include:
    • Led the definition of the strategic operating model for Group Services globally, setting out a 3-5 year plan, with supporting business case, to deliver more efficient & flexible operations across Finance, People, IT and wider central services that meets the growth ambition of Ocado Group globally
    • Led the operational and P&L separation of Ocado Group’s Logistics business from its B2B Technology Solutions business, with a focus of transferring & rationalising group services capabilities
    • Defined and delivered a new model for Branding, Communications & Marketing across Ocado Group, with the aim of providing greater clarity of service & outcomes for the functions, while removing duplication
    • Supported the delivery of our ESG strategy and framework, setting the business up for success in meeting its targets, with a specific design & delivery of operationalising the framework into BAU teams
    • Defined an M&A Framework for Ocado Group, providing greater clarity on roles & responsibilities and leveraging an agile approach to the deal process with an increased focus on managing the change & incorporating integration planning from the beginning
    • Supported the portfolio of change across Group Operations providing advice on potential design options & operational impacts
    • Responsibility for growing and recruiting additional talent, shifting the focus from spot programme support to strategic & enterprise transformation delivery
  • Lee Hecht Harrison
    Director, Workforce Solutions
    CONSULTING AND AUDITS
    September 2019 - August 2021 (1 year and 11 months)
    London, UK
    Director in the UK Workforce Solutions practice, with responsibility for leading a UK-based team to bring the best products, solutions, services and thought leadership LHH offers to local and global clients to support their workforce challenges, drive innovation and enable the future of work.

    A selection of responsibilities and achievements include:
    • Lead team of 4 solution and subject matter experts across LHH’s talent solutions offerings, coaching and providing guidance to the broader workforce solutions team of 20 and building capability across the wider business to grow LHH’s UK and global talent portfolio
    • Set up and led the UK Workforce Advisory practice, in partnership with the Global Advisory MD, to support clients across Talent Strategy, Skills & Capabilities Transformation & Restructuring Services
    • Strategic and trusted advisor to c-suite and senior leaders, providing guidance on appropriate programmes to meet their workforce needs, including leadership effectiveness & talent development strategies, culture transformation & inclusion programmes, and HR strategy & workforce transformation
    • Definition and ownership of LHH’s global M&A approach, specifically focusing on workforce impacts and interventions, from people due diligence and pre-announcement support to integrating data-led redeployment and transition support. This resulted in growth in strategic advisory through to implementation support across industries, e.g. a global consumer goods joint venture and post-merger integration support for a global transportation organisation
    • Defined a ‘renewable workforce’ strategy and approach for a global telecommunications organisation with the aim of moving the business from a ‘fire & hire’ culture to one of renewing skills and mindsets to keep adding value to an evolving business, supported by a data and insights-led business case. This has since been leveraged by the global LHH business as part of its talent offerings and delivered to several clients
Check out Peter's experience

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Education

  • Bachelor of Arts
    University of Nottingham
    2004
    BA, Geography, Business & The Environment
  • A-Levels
    Cheltenham College
    2000
    Geography, Biology, Maths, AS Further Maths, AS French, General Studies

Certifications

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Skill set

Restructuring
Cost Reduction
Portfolio Management
Organisational Effectiveness
Workforce Strategy
Coaching
Culture CHange
Leadership Development
Team Development
Business analysis
Change management
Change and Transformation Management
Programme Management
Project Management
Business Process Design
Lean Management
Process Management
Process Re-engineering
Programme Governance
Project Management (PMO)
Process Management
Lean Service Operations
Post-Merger Integration
Company Culture Management
Corporate Strategy
Digital Transformation
Talent Management and Employee Development
Organisation Design
Target Operating Model
Corporate strategy

Categories

  • Management Consultant
  • Strategy Consultant