Phillip Ikeotuonye

IT systems used: (Salesforce, IBIS, CCV, EVRY, Lotus Notes, Hot docs and Equifax)

• • Managed end-to-end account opening and digital onboarding processes in IBIS, including configuration of Bank Identification Code (BIC) for individual and corporate clients.

• • Provided compliance support to 7 Relationship Managers across KYC/CDD onboarding workflows, ensuring full adherence to regulatory obligations for both personal and business banking clients.

• • Conducted AML screening for individual/corporate clients and performed credit risk assessments via Equifax, applying a risk-based approach to identify, escalate, and resolve financial crime indicators.

• • Exercised risk-based judgement to resolve payment holds for high-net-worth clients, authorising or escalating transactions in line with established financial crime controls and internal policy frameworks.

• • Acted as the primary point of contact for clients reporting fraudulent card transactions, coordinating closely with the CCD team to investigate, resolve, and close cases in a timely manner.

• • Facilitated corporate client onboarding to digital banking platforms, processing Notices to Withdraw, ordering cheque books, and managing payments across multiple internal systems.

• • Processed Current Account Switch Service (CASS) and account transfer requests for clients, ensuring regulatory timescales and service standards were met throughout.

IT systems used: (Hubstaff)

• • Writing clear, structured justifications for each evaluation decision, highlighting strengths, weaknesses and improvement areas in AI outputs.

• • Critically assessing responses generated by AI models, scoring them for relevance, accuracy, coherence and overall quality.

• • Monitoring and maintaining reviewer quality scores, ensuring that evaluations meet Outlier's quality standards.

• • Clarifying or resolving ambiguities in annotation tasks, acting as a decision authority for complex cases and documenting rationales for final decisions.

• • Maintaining meticulous attention to detail, ensuring compliance with given instructions and data privacy requirements.

• • Strictly following project-specific annotation protocols and continuously staying up to date with changes or updates in AI guidelines.

(LMS, Respond, Forcepoint, Calabrio, Soap UI, Bwise & Webex)

• • Conducting control assurance activities to validate that controls are designed and operating effectively.

• • Producing governance packs and reporting to a high standard for Committees, Forums and other meetings, ensuring that stakeholder and regulatory needs are met.

• • Producing comprehensive monthly reports detailing conduct risk metrics and complaints data for the National Risk and Compliance Committee (NRCC).

• • Conducting weekly checks of the Solicitor Registration Authority (SRA) to ensure compliance with regulatory requirements and to maintain an up-to-date register of solicitors.

• • Overseeing incident reporting, ensuring that remediation is completed effectively and that controls are improved to prevent recurrence.

• • Reviewing customer service calls and quality assurance/control (QA/QC) reports to identify trends, improve service quality, and ensure compliance with internal standards.

• • Regularly updating and reviewing business policies and standard operating procedures (SOPs) to align with best practices and regulatory changes.

• • Conducting thorough product reviews and producing Fair Value Assessment reports, evaluating the suitability and fairness of products offered to customers.

• • Reviewing matches arising from Close Brothers' sanction screening and participating in Sanctions Alerts management.