Pierre Bauzee

Founder and CEO of Beyond Satisfaction Academy and Training.

Hospitality has been my world for over 15 years. And one thing has always been clear to me: people want to do a great job, but they are not always given the right tools, time or support to get there.

I have seen talented people rushed through induction. I have seen teams trying to “figure it out on the job" because training was either too short, too generic, or a tick box exercise.

That’s one of the reasons why I launched Beyond Satisfaction Academy and Training.

To create something that could genuinely help all employees by making good training accessible, practical and consistent for all hospitality teams, and beyond.

But also support onboarding in the best way possible with separate modules for new employees, covering topics carefully selected to help them in the start of their journey.

To build attitudes, skills, mindset, confidence, and helps businesses take care of their people on what matters the most.

My content and expertise? Years of experience, years of training content and deliveries, and years of supporting teams turned into something concrete that can make a difference at scale.

In charge of running the whole operation of the Banqueting Department which includes the daily organisation / running of all events and the management of a team counting over 60 team members. These responsibilities also include other key tasks such as recruitment, training, performance management, rotas and other HR tasks related to the running of a team and department.