About Polina
Russian
Native or bilingual
English
Fluent
Chinese
Fluent
Dutch
Conversational
Ukrainian
Basic
Experience
- midoceanInside Sales Representative (UK & Ireland)RETAIL (LARGE RETAILERS)April 2022 - July 2022 (4 months)Ede, Netherlands- B2B sales assistance.- High-quality customer service.- Managing order process.- Conflict management, taking care of claims.- Generating trust with customers.- Communication with clients, logistics, printing and design departments.- Daily management of Salesforce, SAP, Outlook, Teams and Service Desk.
- Booking.comFreelance CopywriterTRAVEL AND TOURISMMay 2021 - Today (5 years and 1 month)- Creating copies for new products (Attractions).
- MAPO GuidesCommunications ManagerTRAVEL AND TOURISMNovember 2020 - December 2021 (1 year and 2 months)- Managing communication with stakeholders.- Conducting onboarding processes.- Translating agreements, reports, and app content.- Producing newsletters.- Managing social media.- Planning and managing international projects.- Creation of web content.
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Education
- Specialist (MA)Chelyabinsk State University2021Majored in Translation and Interpreting (English and Chinese), Language Support of International Relations.
- InternshipQingdao University2019Chinese language internship.
Certifications
- Business English: Marketing and SalesCoursera2020
- Introduction to Search Engine OptimizationCoursera2020