Skill set (23)
Prakash in a few words
I'm a customer success aspirant having around 10 years experience working with customers around the world.
As part of my recent experience (~5 years) with an AI (SAAS) startup; I had the opportunity to learn and develop my skill in helping customers through : pre-sales, onboarding, and advocacy.
While I have had the chance to explore all stages of the customer lifecycle, I thoroughly enjoyed and was able to specialize in onboarding our AI suite of products.
Joining the startup early, I have had the privilege to work with our CEO and VP (Customer Success) in managing a lot of programs to transform our CS team from the ground up. Working closely with our CTO, product and engineering teams helped me to understand our tech and architecture better.
To strengthen my professional experience and for academic accreditation I chose to enroll to a masters program in International Business with NCI, Dublin. The course work is almost completed and I'm currently working on my dissertation, due for August. However, I'm excited and willing to start working with maximum capacity.
Looking forward to connecting and exploring this opportunity.
Experience
- Mad Street DenHead Of Onboarding, Digital Experience Management, Customer SuccessApril 2022 - Today (2 years and 8 months)Chennai, Tamil Nadu, India
- Mad Street DenSenior Customer Onboarding Manager, Customer SuccessApril 2021 - April 2022 (1 year)
- Mad Street DenCustomer Onboarding and Engagement Manager, Customer SuccessApril 2019 - April 2021 (2 years)Chennai, Tamil Nadu, India
Recommendations
Education
- Master of ScienceNational College of Ireland2023MSc, International Business
- Master of ScienceVellore Institute of Technology2013MSc, Software Engineering