About Punit
Loyalty Expert & Consultant, Loyalty 101, Over 17 years of Experience.
A seasoned CRM - Loyalty professional with proven ability to lead
targeted marketing campaigns and loyalty programs that aim to
improve acquisition of new customers and retention of existing
customers.
17+ years of professional experience executing online and offline
CRM and Loyalty campaigns including planning, segmentation,
budgeting, creative development, market research, measurement
and managing data vendor and consulting relationships
- Accomplished marketing leader offering a proven success in
lifecycle marketing which includes customer acquisition, CRM,
retention, and win back. Expertise in developing customer loyalty
strategies and increasing lifetime value.
- Expert in building actionable customer segmentations for CRM
initiatives in SQL, Siebel, OBIEE and SAS.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Air ArabiaLoyalty Program ManagerAVIATION AND AEROSPACENovember 2022 - Today (3 years and 6 months)Sharjah, United Arab Emirates
- Landmark GroupManager Loyalty and CXRETAIL (LARGE RETAILERS)February 2014 - November 2022 (8 years and 10 months)Muscat, Oman
- Payback an American Express CompanyManager Corporate RewardsRETAIL (LARGE RETAILERS)July 2007 - January 2014 (6 years and 5 months)Bangalore, India
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Education
- Advanced Program for Marketing ProfessionalsIndian Institute of Management Calcutta2021Advanced Marketing
- Master of CommerceCCS University - Meerut, India2004Management