About Radoslav
English
Native or bilingual
Experience
- Home Office,Executive OfficerDIGITAL AND ITDecember 2023 - Today (2 years and 6 months)• • Engineered a custom Internal Referral Canvas App using Power Automate and Microsoft Dataverse.• • Developed a Management Information Canvas App to manage Paper EU Settlement Scheme applications.• • Managed complex caseloads ensuring compliance with immigration law and policy.
- HMRC,Customer Service AdvisorFebruary 2022 - December 2023 (1 year and 10 months)• • Built and deployed an end-to-end Maternity Leave Canvas App integrated with SharePoint and Power Automate.• • Delivered high-quality customer service, problem solving, and conflict resolution.
- Search Consultancy,Support Worker / HCASeptember 2018 - February 2022 (3 years and 5 months)• • Provided care to patients with respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
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Education
- Bachelor'sBachelor's
- Criminology with Foundation Year (DipHE)Liverpool John Moors University2024Criminology with Foundation Year (DipHE)