About Radwa
Arabic
Native or bilingual
English
Fluent
German
Conversational
Experience
- Dubai International Financial Center - The Institute for Corporate GovernanceSenior Assistant – Corporate GovernanceJune 2018 - January 2023 (4 years and 7 months)Dubai - United Arab EmiratesReview of the organization's current governance documentation, practices and procedures within the company's governance frameworkDraft governance documentation in accordance to the regulatory framework and the company's vision as well as the international governance best practices, such as board and committee's charters, corporate governance manuals, policies and procedures and others as neededInterviewing key Corporate Governance leaders, identifying the entities needs, detecting current gaps, and advising on the recommendations as well as drawing the company's road mapAssist with the board and board committee's meetings documentation such as Board Pack and others as neededPreparation of board presentations, powers of attorney, presence lists and othersMeasuring and drafting the maturity model of the organizations assessed based on the assessment and investigationCommunicate and coordinate between governance personnel to ensure smooth assessments and delivery of the governance assessment projectProviding guidance and advice to clients whenever neededInteracting with key stakeholders across the organization and providing support on company secretarial and governance mattersPreparing and presenting an Introduction about what Governance is to mid-level employeesPreparing governance / sustainability reports of the company's activities to the public in order to display transparently the company's current status and future plansEngaging with senior management, audit teams, and other stakeholders to ensure our client's needs are metFollowing up on recommendations identified and assess the structure for closing the findingsManaged and contributed to board evaluation projects by preparing surveys, compiling reports, and supporting final recommendations
- ProMark LtdCulture and talent Consulting Unit – AssociateJanuary 2015 - January 2016 (1 year)Cairo, Cairo Governorate, EgyptMeeting with clients to understand their assessment center needsDraft the proposal based on the client's requirements and present the assessment center steps and process clearly to the client demonstrating ProMark's products and servicesDesigning the assessment tools, e.g. case studies, interviews, questionnaires, report templates, and assessment center strategy and matrices based on the client needs of the assessment (whether it is hiring, promotion or development)•Presenting and explaining the assessment tools to senior management and demonstrate the benefits it brings to their organizations and teamsWriting personal reports on candidates to submit to clients according to their requests (using DISC tool)Attending the assessment centers as an assessor and observe candidates behaviors and motivators to align them with their Psychometric assessment outcomeOrganize and run assessment centers and evaluation of senior executives using interviews, role plays, case studies, psychometrics, etc.Feedback and coaching for senior executivesReport writing (ex. gap analysis)
- International Bank of QatarContact Center AgentOctober 2011 - November 2014 (3 years and 1 month)Doha, QatarHandling calls and solving customer's problem and answering all their enquires – being able to softly make them happy in case of dissatisfaction - Controlling fraud's system for customers credit cards and debit cards to avoid frauds transactions around the worldPerforming quality surveys for different aspects, such as call center quality performance, ''welcoming customers'' surveys and others
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Education
- HR ManagementDubai University2018Diploma of Higher Education
- Bachelor of International Business Management StudiesStenden University - The Netherlands2014Bachelor of International Business Management Studies