About Ramy
I am currently living and working in Munich, Germaany. I have wide experience in IT service management and how to implement and develop IT processes, network installation and troubleshoot, IT security. I have worked with varied vendors like Apple, Microsoft, Cisco, FortiNet, Google cloude.
Also, I have delivered large IT projects budgeted up to $3M starting from planning to closing phase and including communication with stakeholders at all levels, and managing up to 30 vendors and suppliers.
In addition, I have implemented IT service operation best practice based on ITIL methodology which increaseduser satisfaction up to 40% for my current employer.
Arabic
Native or bilingual
German
Conversational
Remote only
Primarily works remotely
Experience
- CAPMO GmbHIT ManagerApril 2022 - Today (4 years and 2 months)Munich, GermanyManage all IT environment including service management, infrastructure, contracts, and security.•Developing and building IT processes for the entire organization based on ITSM framework.•Develop processes to continuously identify opportunities to drive processes to L1 and L2 support activities•Manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion and in accordance to user expectations.•Manage Global and Local IT Infrastructure project portfolio and associated roadmaps.•Improve user awareness of IT services, by coordinating all training, documentation, and communication initiatives.•Build the strategic direction for future hardware and software decisions.•Work with the financing team and vendors to fulfill technology needs.•Managing incidents by working with the rest of the IT operational organization, handling escalations, and generating reports for management review.•Developing IT processes and policies and implementing them.
- NCC Group HoldingManager IT InfrastructureMarch 2015 - April 2022 (7 years and 1 month)Abu Dhabi - United Arab EmiratesManage IT Infrastructure Platform Services department with a total of 7 employees with maintaining of team motivation level and communication.•Guarantee the efficient operation as well as the further development of the department by following the principles of ITIL.•Design the strategic direction and structure of the department with a view to the big picture and report directly to the CTO.•define and implement a KPI system to measure effectiveness and efficiency and ensure its targeted use.•Work closely with the DevOps team to identify the infrastructure requirements of implementing or migrating web/mobile application and SaaS.•Direct the Installation, commissioning, and maintenance of the entire IT infrastructure systems and platforms in the HQ and all remote sites.•Manage medium to large IT projects worth of $3M based on methodological foundations (PMI), including communication with stakeholders at all levels.•external service providers in the implementation and operation of IT services.•Prepare IT infrastructure budget for NCC Group.•Ensured at least 95% of the systems uptime in production and maintain all internal backups as well as DR site replication•Work closely with the CTO in defining IT strategy and technology roadmap to be aligned with business overall strategy.•Structuring of IT processes by implementing ITIL best practice in IT service management•Troubleshooting and repairs in the event of technical fault or security breach.•Manage and negotiate AMC, SLA, and OLA with vendors and third parties.
- Mivan LTD Global companyHead of Information TechnologyJune 2010 - February 2015 (4 years and 8 months)Cairo, Cairo Governorate, EgyptAchieved promotional advancement from earlier position with below duties:•Oversee all technology operations e.g., WAN, Apps, LAN, security, and direct SW/HW team members of the entire region.•Migration of $1.3M datacenter and IDF's including passive and active components.•Analyzed the business requirements of all departments to determine modern technology solutions that meet our needs.•Prepared the entire department budget, forecasting and KPI's.•Maintained relationship with suppliers/vendors and assessed contracts and agreements.
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Education
- Master of Information System ManagementModern Academy for Science.2005Bachelor's degree in Management information system,