Description

I help growing businesses get organized, work better as a team, and scale without the chaos.

Running a business is exciting, but it can also feel overwhelming. Things get messy, people aren’t aligned, processes are not mapped or sometimes even defined, and it’s hard to keep up. That’s where I come in. I work with founders and teams to bring clarity, structure, and focus so you can grow with confidence.

I’ve helped companies streamline their processes, fix what’s not working, and create clear plans that everyone understands. I have also helped companies uncover revenue leaks and implement the right strategies and processes that generated at least 5% extra revenue and reduce labour and IT costs vying 2% and 10% respectively. My approach is practical, people-first, and built around what your business actually needs.

Projects I usually support include:

Product and Project Management
Process improvement and management: Fixing broken or unclear processes
Digital and Operational tranformation

If you're feeling stuck or stretched too thin, I can help you get back on track.

Languages

English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Mazzawi Consulting,
Founder and Principal Consultant
November 2023 - Today (2 years and 7 months)
Leading operational transformation projects by identifying inefficiencies, designing future-state processes, aligning people, process and technology, and delivering tailored solutions that drive efficiency and scalability. Partnering with clients to develop strategic roadmaps, facilitate change, and ensure successful implementation of digital and operational enhancements. Key Achievements:
• Conducted discovery workshops to analyze process gaps, develop tailored solutions that saved 10% in labor costs.
• Spearheaded Salesforce implementation and migration to Microsoft suite, ensuring seamless adoption and 90% adoption rate.
• Designed and implemented optimized Sales, Contracting, and IT Service Management (ITSM) processes that resulted in 10% improvement in pipeline visibility and reduced IT costs by 3%.
operational excellence Digital Transformation
iGaming Ontario (iGO),
Sr. Business Process Analyst | Business Transformation Consultant
September 2022 - Today (3 years and 9 months)
Developing and implementing process transformation strategies, optimizing 40% of internal processes within the first year. Leading requirements elicitation and process mapping for multi-million-dollar system procurement efforts, driving automation and operational efficiency, and spearheading change initiatives to improve employee productivity and compliance. Key Achievements:
• Developed the Business Optimization department's operating framework to streamline internal functions.
• Owned the requirements elicitation and process design for a Contract Management System (CMS) which automated 60% of manual tasks.
• Owned the requirements elicitation and process and journey mapping for the province-wide Centralized Self-Exclusion (CSE) system (2025–2026).
Digital Transformation process improvement Project Management Change Management
VERSETT
Product Manager | Business Transformation Consultant
February 2022 - June 2022 (4 months)
Managed large-scale digital transformation initiatives, aligned business strategy with technology execution. Led cross-functional teams to improve customer experience, increase revenue, and enhance operational efficiencies through data driven decision-making and agile methodologies. Key Achievements:
• Managed a B2C mobile application project for a $7.3 billion revenue company, driving successful implementation.
• Led a cross-functional team of 33, ensuring streamlined stakeholder communication and seamless execution.
• Delivered 80% of user stories within one month, accelerating project timelines and efficiency.
Digital Transformation Project Management Product management