About Raymond
An experienced operation management specialist with extensive experience in retail. Has worked in various firms in the development of supply chain management and improving sales performance. Has consulted Greggs, Northumbrian Water Group and other small-scale retail and online retail companies with outstanding proposals.
Chinese
Native or bilingual
English
Native or bilingual
French
Basic
Can work on-site
Newcastle upon Tyne (up to 10km), Birmingham (up to 10km), London (up to 15km), Bristol (up to 10km)
Experience
- S.Engine Coffee CompanyOperations ManagerMarch 2021 - August 2021 (5 months)Shanghai, China- Identified weaknesses in the company's operations strategies by using strategic analysis tools and advised a new sales plan and brand positioning which successfully delivered 62.5% growth in the next quarter.- Refined the shop inventory model based on material consumption data, turnover and logistics coordination, resulting in a 17.3% reduction in operating costs.- Designed and implemented a new membership system and a new in-store service model, which increased member conversion rates by 47% and product repeat rates by 23.5% within two months.- Collaborated with product development, marketing and external partners to develop new products and coordinated operations to maximise promotion, achieving an increase in sales profit of £2,500 in one month.- Led a team to revamp in-store barista training model and reduced the training cycle from 3 months to 90 days.- Coached four employees to be promoted to the management team, reducing the turnover rate by 50%.
- WeWorkSenior Community AssociateMay 2019 - July 2020 (1 year and 2 months)Shanghai, China- Headed the customer experience, including undertaking four weekly events for over 2,000 clients and relationship building, leading to the Net Promoter Rate of the building as 97%.- Conducted on-site vendor management and optimised their workflow to decrease 27% of operational cost.- Supported sales teams in closing deals and renewing existing clients, resulting in a rate of 88.6%.
- Starbucks ChinaOperation LeadSeptember 2017 - March 2019 (1 year and 6 months)Shanghai, China- Assisted senior managers in localising training, retail sales and inventory management for the Starbucks Roastery project, an experiential flagship shop with a half-acre and 400 employees, comprising retail, catering and manufacturing of the coffee product.- Invented and improved inventory models for over 2,000 merchandise items and saved 40% manpower.- Developed sales and training plans for the Chinese New Year, including gift set design, promotion focus and sales talk training, resulting in an average daily transaction value of £30,000, over 40% of sales performance.
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Education
- Master of Business Administration - MBA, MBA Business AdministrationNewcastle University2022Master of Business Administration - MBA, MBA Business Administration
- European Summer School for Advanced ManagementUniversity of Glasgow2022European Summer School for Advanced Management