Redmond Mcdonald

Experienced Fractional People & Learning Partner supporting businesses to build strong teams, shape culture and deliver exceptional guest experiences.

I work with growing operators who need strategic People support without hiring a full-time HR leader, combining People strategy, organisational development and practical learning & development to strengthen culture, leadership and service standards.

My work typically includes:

- Designing and delivering guest experience programmes that improve NPS, service consistency and brand standards

- Creating and facilitating practical training (soft + technical skills) for hospitality teams, from bar and floor teams through to senior leaders

- Translating brand concepts into clear, on-the-floor behaviours that teams can actually deliver

- Building leadership capability through structured management and service training programmes

- Supporting organisational change - aligning people, culture and operations during growth or transformation

- Implementing HR systems and people processes that bring structure, clarity and accountability

- Supporting talent, recruitment and employer brand in competitive hospitality markets

I’ve delivered projects across the UK and internationally, supporting hotels, restaurants, venues and hospitality groups to build capability, improve performance and develop confident teams.

📩