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Renata Kashiwaya Pinheiro
Customer Success Consultant
  • Suggested rateOn-demand
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Renata's quote.
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Location and workplace preferences
London, England, United Kingdom
Remote only
Primarily works remotely

Project length

  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months

Company size

  • 1 person
  • 2-10 people
  • 11 - 49 people
  • 50 - 249 people

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Expertise (8)
Renata in a few words
Throughout my 12+ years of working with clients, I’ve worked for big multinational companies and various wonderful high-growth start-ups and scale ups.

I've been in charge of Customer Success, Customer Support, Customer Experience, Account Management and Customer Operations.

During this journey, I've built customer success teams from scratch, grown them into intercontinental teams, re-shaped the customer journey to deliver value, implemented customer success softwares to drive automation and much more.

My expertise is in scaling, and optimising, Customer Success, solving growth challenges and creating customer-centric teams that deliver value during the customer journey, leading to high net revenue retention (NRR/NDR) and growth.

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  • Google

    Menlo Park, CA, USA

    September 1998 - Today   25 years
    If I had to sum up my life up to this point, I'd say it's been one heck of a ride...

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