Throughout my 12+ years of working with clients, I’ve worked for big multinational companies and various wonderful high-growth start-ups and scale ups.

I've been in charge of Customer Success, Customer Support, Customer Experience, Account Management and Customer Operations.

During this journey, I've built customer success teams from scratch, grown them into intercontinental teams, re-shaped the customer journey to deliver value, implemented customer success softwares to drive automation and much more.

My expertise is in scaling, and optimising, Customer Success, solving growth challenges and creating customer-centric teams that deliver value during the customer journey, leading to high net revenue retention (NRR/NDR) and growth.