Description

Functional Consultant | Product Manager | Product Designer | Power Platform Developer

My mission is to help you achieve more from your CRM system using Dynamics 365 and the Power platform. To bring you efficiencies, improve your relationships with customers and improve your businesses output.

I have years of experience working with a Microsoft Gold Partner providing a wealth of customers solutions to fit their needs for both green and brown field sites. Managed multiple projects from start to finish ensuring customers expectations are exceeded. Designed and developed solutions utilising the Power Platform to communicate with other technologies.

If you have any questions, please don't hesitate to get in touch.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Preact
Product Manager
DIGITAL AND IT
August 2020 - Today (5 years and 10 months)
London, UK
● Successfully developed vertical and connector solutions to solve customer problems and revolutionise the Microsoft Partner approach to delivering solutions for customers.
● Led and supported Agile teams to deliver the best quality products to a deadline.
● Concurrently managed projects and customer accounts alongside the regular activities of being Product Manager.
● Designed and developed Mailchimp connector solution utilising the power platform that enhanced the company offering to bring in new customers.
Power Platform Product Design Dynamics 365 Consultancy Project Management Agile method API Kanban CRM
Preact
Functional Consultant
DIGITAL AND IT
January 2019 - July 2020 (1 year and 6 months)
London, UK
● Provided the highest quality customer service adhering to SLA's and customer's expectations whilst being an approachable resource to both colleagues and customers.
● Delivered customer projects on time that exceeded their expectation and managed their budget to provide the best output for their investment.
Customer support Consulting Project Management Dynamics 365 CRM
Acumen Commercial Insights
Technical Consultant
DIGITAL AND IT
February 2018 - October 2018 (8 months)
London, UK
● Excelled at developing automations for internal processes that eliminated repetitive tasks and saved hours of effort on tasks performed each week.
● Managed customer service requests and resolutions.
● Worked as part of an Agile Scumban team, attended regular scrum activities and contributed to the output every sprint.
Python JSON SQL Customer Support

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Bachelor of Science in Computer Science
QUEEN'S UNIVERSITY BELFAST
2017
Bachelor's degree, Computer Science

APM Project Fundamentals Qualification (PFQ
Association for Project Managment
2021
Dynamics 365 Sales Functional Consultant Associate
Microsoft
2021

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Rhys R.

Dynamics 365 & PowerPlatform Functional Consultant

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