Rodnel Pena Alvarado

• Industry Expertise: Experience in Construction (6 mounths), Life Sciences (10 mounths), and NGOs (1 year), significantly enhancing Salesforce knowledge across diverse industries.

• Service & Omnichannel: Skilled in configuring Service Cloud, Experience Cloud, and chatbots to optimize customer engagement.

• Best Practices: Designed solutions aligned with Salesforce standards, minimizing reliance on custom objects, components, and Apex code.

• Managed Packages: Extensive experience with packages such as Omnichannel and NPSP, plus frameworks for trigger management, validation bypass, and unit testing.

• Package Development: Contributed to sales methodology packages (BANT, MEDDIC) and delivered tailored solutions for CAPEX use cases.

• Git & CI/CD: Proficient with GitHub, GitLab, and Azure DevOps, ensuring efficient version control, automation, and delivery pipelines.

• Process Analysis: Enhanced consulting expertise by simplifying and improving client business processes.

• Client Engagement: Managed client-facing challenges with professionalism, delivering high-quality, effective solutions.

• Mentorship & Coaching: Guided and supported less-senior team members through knowledge sharing, constructive feedback, and best practice recommendations.

• Team Development: Fostered a collaborative learning environment, empowering colleagues to grow skills and take ownership of solutions.

• Cross-functional Collaboration: Actively participated in team meetings, showcasing a collaborative spirit and proposing strong, innovative solutions. Demonstrated creativity and a proactive approach in addressing challenges and improving processes. Always willing to share knowledge and expertise to support team members when needed.

• Salesforce Developer in various projects as full-stack, with knowledge in: 1 . Visualforce: created a retry event view on a custom SObject page layout to handle events among other features. 2. Lightning Components: created a lightning component that displays historical and child shipping objects for an SObject tab. 3. Apex: Schedulable classes, Batchable classes, Queueable classes, Triggers, sharing rules (with sharing, without sharing and inherited sharing), SOQL, SOSL, and more.

4. Process Builders and Flows: created declarative behaviors based on the business logic. 5. Events Platform: created a mediator between a Salesforce environment and an external app or platform, also used internally to avoid hitting Execution Governors and Limits. 6. App Administration: created or add Named Credentials, Authentication Providers, Certificate and Key Management, Remote Site Settings, Permission Sets, Users, create and deploy Change Sets, Jobs, and work with Debugs Logs, manage Reports and more. 7. Skills in Git Hub. 8. Experienced in using AWS. 9. Experienced in working with a CI/CD system. and others.

• Participated in code refactoring, creation of features and new work environments (Sandboxes), helping colleagues in their projects by sharing knowledge and guiding them.

• Assisted in the company's recruitment process.