About Rosie
First working in admin, and alongside customer services roles 20 years ago, admin is a world i know and enjoy. I am happy taking my hand to any task, no matter how mundane and enjoy dealing with clients and customers in a positive, efficient manner; and am happy working with people from all backgrounds and at all levels. I have yet to undertaken an administrative task and not succeeded, or excelled in it. Following serious illness, i left employment and opted for self-employment (trading in second hand goods and antiques) so as a sole trader, obviously had to manage all aspects of the business without a hiccup. Successfully undertaken, i then embarked on motherhood in 2017 and am now looking to through myself back into the world i know. I have only listed two more notable roles which was straight forward heavy admin positions with a huge emphasis in dealing with people alongside these admin duties. I have in fact, spent most of my working life completing administrative duties for a variety of employers, in a variety of industries; and am happy taking my hand to almost any admin task. However, i won't lie SEO is not something i am experienced in. All other admin duties are my bag!
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Future CreativeProgramme Coordinator, NCS ProgrammeCULTUREOctober 2014 - November 2015 (1 year and 1 month)Deal, United KingdomSkills utilised and achievements were recognised by national progamme manager (cabinet level). Responsible for the recruitment and retainment of young people to the government funded programme; ALL areas of admin from online completion and stakeholder liaison with online CRM systems; offline community & schools & third sector liaison; managing of NCS team leaders (staff); high level logistics in order to fulfil contractual requirements. Creating & implementing curriculum that adheres NCS requirements, organisation, set up etc of graduation ceremonies.Left having successfully fulfilled contractual requirements for the company (sales, admin, welfare etc) for the first time since embarking on this contract (in 2012). Systems & processes implemented were suggested by our regional manager to be used by other (much larger) companies due to efficient & effective system which earned the company a respectable name within the NCS world.• 4 full time staff (2 administrators inc. myself, a Programme Coordinator and a Manager) were reduced to just my [promoted] full time self and newly part-time, Programme Manager. Also named as a key colleague in tendering for higher level contract. Successfully maintained all admin procedures and role requirements; implemented cabinet directives; achieved set targets from multi-platform contractors (whom we were answerable to) with overlapping deadline, and maintained programme and pre-delivery operation alone for 3 days/week for c. 5 months.• Receiving recognition at Cabinet level for the work I had done; being explicitly named in a letter sent to companies operating underneath them, even citing the work I'd completed as an example.• The company had never previously achieved its target number (60 places); I managed '120' as was the exact contractual requirement• Being informed -by our government, Cabinet directed assessor, whom had awarded 98%, that she would like to give me a job having assessed the work completed and met and interviewed me in the process.
- IFS School of FinanceFurther Education Operations Administrator Regulatory Financial QualificationsBANKING AND INSURANCEJanuary 2012 - December 2012 (1 year)A multifaceted, varied administrative role with emphasis on organisation, liaison, and deadlines. Working closely with clients and professionals at all levels (senior management requested my application for promotion). Coordinating and processing national and international financial examinations from start to completion for up to and over 3,500 international students bi-annually, and multiple other examinations on a weekly, monthly, and quarterly basis.Duties included:• Daily use of intricate, in-house IT Oracle system and Microsoft Office components inc. Excel.• Ensuring best business practice: amending, evolving, altering administrative processes and procedures for best and efficient practice; creating reviewed¬ employee procedures handbook and guidance packs; subsequent training of colleagues and new starters• Financial management: negotiation of costs and budgets, ensuring best price and service achieved in the UK and abroad; maintaining department ledgers, invoices, and quotations• Malpractice and plagiarism notification – creating, assimilating and relaying documentary evidence, conforming to all data protection policies and directives for students and staff alike, including written notifications and subsequent tele-communications with candidates.• Financial-examination paper proofreading, & high level accurate data entry (numerical & alpha-numerical)• Constant close liaison with: managers and SLT; in and external stakeholders-including both candidates and close inter-departmental liaison.• Coordination of national and international venue and equipment hire, numerous outside agencies, companies, and prospective clients, British Councils, chief examiners (almost daily), invigilators and sub examiners, student, inter-department management and colleagues• Responsible for coursework submissions from start to completion (a relatively complex procedure) including marking coordination, result retrieval, intricate data input, malpractice procedures actioned, result release; and production and send-out of certificates.• Creation, readying, and circulation of in-house and external materials for meetings up to board level; from examination documentation , Qfqual related ‘evidence; statistical analysis; quotations; and all other applicable paperwork or sources• Covering the FE 'Schools, Financial Capability' helpline switchboard in staff absence; considerable data input; and any additional administrative or adhoc tasks when /wherever required.• Negotiated a maintained cost of £5000 with an Eastern British Council down to £1000.• Receiving a pay rise of over £1000 pa within second month in recognition of work completed.• Developing fantastic relations with what had otherwise been a 'tricky', less than punctual chief examiner and galvanising him for the first time, to be and maintain speedy actions/responses etc that the company required.• Receiving a request from Senior leadership to apply for the promotion in his more senior department and obtaining the role of Qualifications Development Manager, but ultimately decided to decline promotion.
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Education
- BA Hons English LiteratureUniversity of Wales2008Having experienced very adverse circumstances during my A Levels, i hadn't applied for university. However, via clearing (due to my achieving the highest grades in the year), I was immediately awarded a place at UEA on a History of Art course, but transferred to Aberystwyth for personal reasons and transferred to English Literature, entering the course in it's second year. I worked part time in my first, and half way through my second year, and then full time for the remainder of my academic uni life. The work was in the likes of KFC, but it was an incredible learning curve as to time management, multi tasking, and prioritisation of tasks. And this was alongside the customer services roles I was also employed within. A great first step into the working world following graduating (into a recession!); and undoubtedly an experience which opened doors.