Description

Jira Development Skills: My expertise in Jira development encompasses a wide range of skills and experiences that have significantly contributed to enhancing project management and team collaboration. I have a deep understanding of Jira's capabilities and have leveraged them to create custom workflows and integrate Jira with other tools to streamline processes and improve efficiency. This has included API webhooks internal to other Atlassian products and externally via PowerAutomate and MS Teams

Custom Workflows: I have designed and implemented custom workflows tailored to the specific needs of various projects. These workflows have enabled teams to manage tasks more effectively, ensuring that each stage of the project is tracked and monitored accurately.

Automations: I have created multiple automations in Jira and Confluence to introduce processes and macros that enable better management of tickets and documents. These have improved the human error failure rate and introduced better alerts and warnings for when actions need to be taken.

Integration with Other Tools: I have successfully integrated Jira with other tools such as Confluence and OpsGenie. These integrations have facilitated seamless communication and collaboration between different teams, ensuring that all project-related information is accessible in one place.

REST APIs: My experience with REST APIs has enabled me to connect Jira with external systems and applications. This connectivity has allowed for the exchange of data between Jira and other platforms such as Microsoft Teams, providing a comprehensive view of ticket and document progress and status.

Technical Proficiency: I possess strong technical skills related to Atlassian development, including proficiency in Java, Confluence, OpsGenie, and in REST APIs. These skills have been instrumental in creating robust and scalable solutions that meet the unique requirements of each project.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

DSTNY
Service Improvements Lead
January 2017 - Today (9 years and 5 months)
I have been with DSTNY since Qunifi was purchased when we were a 4-person start-up and have been instrumental in their becoming a multi-million pound global UCaaS business. I have been responsible for setting up Support, Accreditation, Billing, Sales & Marketing, Processes, Service Improvements and Change Management.
Sportech (Data Tote UK)
Networks Team Lead.
February 2016 - December 2016 (10 months)
Reporting to Operations Director Managing Network Support Team for global trackside betting solutions company. Supported services include local and shared servers, IPTV distribution, Linux and Windows control PCs and AV streaming. Bespoke software. Firewalls/Security. Switches and Routers, AWS cloud services, VLANs and VPNS.
Logicalis UK
Network Provisioning Co-Ordinator
January 2015 - August 2015 (7 months)
Ordering, provisioning and tracking data installations for the Welsh Government contract. Dealing with Service Desk, third party suppliers, customers and project management to oversee the full life cycle of orders from placement to delivery and acceptance. To monitor service delivery and ensure any impacts are clearly communicated. To ensure all order and customer trackers, logs and cmdb are aligned and current. To meet with management and customers where necessary to convey order and project status and agree timescales. To raise change requests, service readiness certificates, engineering requests and other technical and supporting documentation using Lotus, Excel and other bespoke systems. Supporting MIS and technical issues within team.