- MindbodyBusiness Systems Analyst II/ Sr. Salesforce AdministratorJanuary 2021 - Today (4 years and 1 month)Pune, Maharashtra, IndiaCross functional collaboration for Salesforce projects. Primary technical Gainsight admin. Primary inContact admin/technical owner.• Design, build and deploy technical solutions from business requirements.• Verify contractor and third party deliverables align with requirements.• Participate in the Change Management process.• Maintain user roles and profiles, passwords, security settings, sharing rules, etc.• Manage custom objects, fields, formulas, validation rules, custom workflows, process builder, and approval processes.• Create custom report types, reports, and dashboards.• Participate in user requirement sessions and document user requirements to address changing business needs.• Create Test Scripts for new features or functionality. Thoroughly test new features and functionality developed by other BSA team members.• Modify data via Data Loader or other tools.• Identify requests/incidents that could be resolved/completed by the Service Desk (Level 1). Create documentation and update their processes.• Identify and track potential system issues/bugs/problems and escalate as necessary.• Prepare and communicate Monthly Release communications to key stakeholders and business units.
- QualysSalesforce AdministratorSeptember 2019 - January 2021 (1 year and 4 months)Pune, Maharashtra, IndiaWorked on salesforce tickets as per user requests and troubleshoot issue faced by users. Gather requirement from users, sales and service team and implementing it. Get on call with product owners to understand the requirement. Create and prioritize user stories. Demo to end users and after user acceptance deploy it.Make some enhancement if required. Deployments regarding customization and code. Data Manipulation operations using Data Loader. Worked on integrations such as ZoomInfo,Netsuite,Ring central,NICE inContact. Installing managed packages. Worked on HVS. Lightning Migration. Communities. Sales Cloud and Service Cloud Used SSO for user creation, using Okta for creating users and assigning to active directory. Created reports ,dashboards. Worked on Approval Process, Validation, assignment, process builder, WF rules. Standard object, custom objects. User interface and user management. Providing customer support portal access. Email to case. Worked on customization and automation.
- CognizantSalesforce AdministratorFebruary 2017 - August 2019 (2 years and 6 months)Pune, Maharashtra, India• Worked with Salesforce project and member of Salesforce configuration team, who is assisting and providing technical support and Admin queries to Salesforce end customers.• Managed operational requests and troubleshoot issues, working with diverse user groups• Helped and guided customer on Lightning experience customization.• Assisted workflow, process builder, Visual flows, approval process, reports and dashboards, community, field service lightning, validation rules, and Sales & service cloud assistance• Elicitation of business logic from the clients and provide solutions through analytics• Engaged with business partners to realize the full capabilities of Salesforce CRM to meet requirements• Prepared Public Facing document for business-related issues and procedures for configuration settings• Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting.• Knowledge of Field Service Lightning.• Customize and troubleshoot Salesforce.com fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.• Mentored 15 new hires, and facilitated training to enhance their skills and supported clients via remote session(gotomeeting.com) based on the product requirement
- M.Com, CommerceUniversity of Pune2013M.Com, Commerce
- B.com, CommercePoona College of Arts, Commerce and Science2009B.com, Commerce