Samar Gamal

Facilitated logistics and accommodation for participants at cultural events, ensuring smooth coordination across venue, catering, and scheduling.

• Managed event supplies, including catering and setup, contributing to the successful execution of events.

• Acted as a point of contact for premium attendees during TED× Amsterdam, providing support and guidance throughout the event experience.

• Assisted attendees in navigating the venue, selecting suitable seats, and staying connected throughout the event.

Resolving an average of 100+ financial disputes monthly, reducing resolution time by 30% and safeguarding customer satisfaction across global accounts (Tommy Hilfiger & Calvin Klein). Coordinated cross-team initiatives such as seasonal collection launches and finance projects, tracking 50+ deliverables per campaign and ensuring on-time completion across sales, logistics, and customer service, which contributed to smootherclient account operations and timely retail execution. Optimized dispute resolution and account workflows by introducing standardized templates and digitizing invoice/case records, reducing resolution times by 20–25%, improving data accuracy by 15%, and strengthening collaboration across finance, IT, and operations. Protected approximately €50,000 in revenue by resolving high-value financial disputes and reducing chargeback losses across key retail partners (Amazon, Peek & Cloppenburg, Galeria Kaufhof); securing timely settlements, improving cashflow, and safeguarding profit margins.