Description

"Global Risk Advisory | Ex-Executive Director | CXO trusted"

Executive Director - level Risk and Compliance leader with 20+ years of experience advising global banks, insurers and fintech's across India, Manila, EMEA, LATAM and USA. I specialise in Enterprise risk, Third party risk management, fraud prevention, controls testing and regulatory compliance. Trusted by CXO's and boards for strategic advisory, I have helped organisations strengthen governance, streamline controls, manage complex environments and raise organisational risk maturity and resilience.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Pune (up to 50km)

Principal
Director and Global Head of Risk, Principal
BANKING AND INSURANCE
October 2021 - March 2025 (3 years and 5 months)
Pune, India
 Managed entity-wide risks across India & Manila by deploying a robust enterprise risk framework.
 Designed and implemented an enterprise risk management framework, leveraging statistical models to mitigate risks.
 Enhanced PGS risk maturity by 30% through risk consultations, leadership engagement and targeted training programs
 Implemented statistical quality control measures in operations, leading to a 40% reduction in error rates in 6 months.
 Reduced incidents by 35% through proactive root cause analyses, real time monitoring systems and cross team collaboration
 Streamlined processes by 25% through automation and risk response simulations, significantly improving response times.
 Mitigated operational risks by 70% using analytics and implementing customized business process risk assessment processes.
 Chaired PGS-wide risk committee meetings, driving actionable strategies to mitigate risks and strengthen overall governance.
 Directed a team of 7 senior risk professionals, achieving a 95% team satisfaction score and enhanced performance metrics.
 Conducted risk assessments for high-risk processes like compliance audits, reducing operational exposures by 20%.
 Established an issue management program, reducing issue resolution times by 30% and automated tracking through Archer.
 Conducted root cause analysis for control weaknesses, eliminating recurring issues, improving remediation actions by 20%
Enterprise Risk management, Regulatory Compliance and governance Operational Risk and Internal Contr Financial Services Advisory Third Party Risk Managemen
Citicorp Services Ind. Pvt. Ltd.,
Senior Vice President– Operations & Technology Risk and Control (OTRC)
October 2019 - August 2021 (1 year and 10 months)
Mumbai, Maharashtra, India
• Developed, executed Global records management office strategy, achieving 100% compliance with regulatory requirements.
• Ensured compliance with GDPR, CCPA, OCC 2013-29 and other laws by developing robust control frameworks and audits.
• Implemented measures resulting in a 15% improvement in regulatory compliance
Citicorp Services Ind. Pvt. Ltd.,
Vice President: Citi Retail Services- CBORC TPRM North America Consumer
June 2014 - September 2019 (5 years and 3 months)
Mumbai, Maharashtra, India
• Directed a team of 10 reviewers across onsite and remote locations, ensuring 100% compliance with third-party risk management (TPRM) standards.
• Managed 2 processes for CBORC ORM - Issue Management & Consumer reporting Analytics, reducing reporting errors by 25%.
• Conducted global risk audits, due diligence reviews ensuring 95% third party alignment with Citi policy.
• Designed and implemented a global TPRM program, streamlining vendor compliance processes and increasing efficiency.
• Delivered proactive risk oversight by implementing predictive analytics, achieving a 20% reduction in vendor incidents.
• Maintained oversight of Open ICAPS, achieving a 90% closure rate through timely follow ups and enhanced tracking systems
• Conducted Onsite Third-party, Annual risk, Due Diligence reviews globally across India, Philippines, LATAM and USA
• Enhanced Risk Policy Governance oversight in TPRM for multiple businesses globally - Branded Cards, Retail Services/Bank, Transaction Services, Risk Fraud Ops, Citi Mortgage, improving policy adherence rates by 25% across businesses.
• Monitored third parties and developed robust oversight plans for applicable regulations: OCC 2013-29, CFPB, FDIC FIL
• Implemented PCI DSS controls, reducing credit card fraud incidents by 30% through strengthened enforcement measures.
• Conducted risk assessments for emerging technologies (RPA COE, zero trust, VDI) mitigating potential vulnerabilities by 20%.
• Collaborated with Compliance, Legal and business owners to resolve regulatory gaps, ensuring best in class outcomes.
• Partnered with Internal Audit to centralize processes, reducing audit cycle times by 30% and enhancing consistency