Description

IT Support Engineer with 3+ years’ experience in Microsoft 365, Intune, Active Directory, and Windows 11 deployment. Skilled in troubleshooting, networking, and endpoint management across multi-site environments. Currently developing cybersecurity expertise through CompTIA Security+ and TryHackMe. Focused on secure, reliable systems and continuous technical growth.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Bodmin (up to 50km)

Red Hotels Ltd
Information Technology Technician
DIGITAL AND IT
June 2025 - October 2025 (4 months)
Mawgan Porth, Mawgan-In-Pydar, England, United Kingdom
Provide technical support across multi-site hospitality businesses (The Scarlet & Bedruthan Hotel).

Led implementation of Microsoft Intune for endpoint management, including overseeing migration of 150 devices to Windows 11 ahead of Windows 10 end-of-life.

Extended and maintained hotel network infrastructure, ensuring reliable connectivity across multiple properties.

Manage Active Directory users, permissions, and group policies; troubleshoot network and Wi-Fi issues.

Support IT infrastructure upgrades and routine system maintenance in a two-person engineering team.

Ensure uptime, reliability, and security of business systems through proactive monitoring and documentation.
Active Directory Intune
St Austell Brewery
IT Support Technician
TECH
October 2024 - April 2025 (6 months)
St Austell, Saint Austell PL25, UK
Delivered 1st & 2nd line support for a large MSP servicing pubs, restaurants, and hotels across the South West.

Administered Microsoft 365, Active Directory, and Intune; configured and deployed new endpoints.

Reduced backlog of Incident Service Tickets by 80% over 6 month period, averaging 15 - 20 ticket closures a day, alongside establishing immediate support via Telephone support.

Provided on-site installation and maintenance of hardware, network switches, and phone systems.

Handled incident resolution through a central ticketing platform with SLA compliance and customer satisfaction focus.

Collaborated with senior engineers on network troubleshooting, site audits, and security-driven service improvements.
Active Directory Intune Microsoft Office
National Trust
Welcome and Service Assistant
February 2024 - October 2024 (8 months)
Cornwall, UK
Supported front-of-house IT systems.

Delivered excellent customer service and troubleshooting assistance for ticketing and point-of-sale systems.

Built communication and teamwork skills in a public-facing environment.