About Sergiu
French
Native or bilingual
Romanian
Native or bilingual
English
Fluent
Spanish
Conversational
Italian
Conversational
German
Basic
Portuguese
Conversational
Czech
Basic
Experience
- KyndrylBusiness Applications Support SpecialistDecember 2018 - July 2024 (5 years and 7 months)Brno, CzechiaEnsured 96.9% uptime for business-critical applications across production, pre-production, and integration environments.Reduced operational issues by 15% via proactive monitoring across multi-platform systems (Linux, Unix, AIX, Windows). Resolved 35+ technical incidents monthly; documented solutions to support data-driven improvements. Streamlined 78+ SOPs, improving onboarding speed and reducing error rates in routine tasks by 19%.Standardized and updated over 78 operating procedures, improving team onboarding speed and reducing error rates in routine tasks by 19%.
- IBM Global Services Delivery Center,Shift Leader IT Command CenterFebruary 2017 - December 2018 (1 year and 10 months)Brno, JM, CzechiaLed an 8-member team to coordinate daily tasks and ensure timely incident resolution.Developed and implemented comprehensive training programs, reducing onboarding time and enhancing team efficiency.Improved team communication and task allocation through structured workflows, increasing transparency and reducing errors.
- IBM Global Services Delivery Center,IT Command Center SpecialistSeptember 2014 - February 2017 (2 years and 5 months)Brno, JM, CzechiaManaged and monitored complex multi-vendor systems, ensuring network and application performance.Analyzed and resolved critical UNIX and Windows issues, improving system efficiency by 15% and reducing error rates by 20%.
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Education
- Certificate Microsoft Certified: Azure Fundamentals2023Certificate Microsoft Certified: Azure Fundamentals
- Training Program2025Training Program