About Shawn
👋 Hi I'm Shawn! I work with ideas people to turn their thoughts into sustainable sources of revenue and transform organisations via processes & systems to drive organisational metrics (either growth or profit-centric).
My type of operations work falls into 2 buckets:
[1] Conceptualisation & Implementation: Special innovative projects that will enhance business value and eventually transition into standard business operations; or
[2] Optimisation & Automation: Optimizing your existing revenue-generating business processes.
👉 Outcomes
My focus is always for you to have clarity of thought and a clear, actionable plan to move forward. I achieve this by taking time to truly understand your strategic purpose and how your organisation works before doing anything else.
English
Native or bilingual
Chinese
Conversational
Malay
Conversational
French
Conversational
Remote only
Primarily works remotely
Experience
- Main Coffee LabCo-FounderRESTAURANTS AND FOOD SERVICEJanuary 2025 - Today (1 year and 5 months)Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaMain Coffee Lab is a specialty coffee roastery based in Kuala Lumpur, Malaysia, that just wants you to 'main' (play) with a simple belief: all coffee is good coffee.My responsibilities include:
- Visionary: Setting company direction, brand, voice and designing our business model for sustainable profitability.
- Principle Roaster: Lead R&D and development of new products and setting the production roast curve and parameters.
- Principle Sourcing: Lead the sourcing and procurement of raw green coffee based on customer demand, operational throughput, on-going economic conditions.
- Tny CoFractional COODIGITAL AND ITDecember 2024 - August 2025 (8 months)Kuala Lumpur, MalaysiaTny Co is a technical solutions agency developing internal high leverage applications for clients. My main responsibilities are taking lead in scaling Tny and the company's overall operations in 4 key areas:Operations
- Systems Integration: Enhanced efficiency with a restructured tool ecosystem (e.g., Slack, Notion, GitHub), resulting in improved staff productivity via reduced context switching, increased documentation and information accessibility & accurate metric tracking.
- Operational Excellence: Created and implemented a Project Dashboard & cohesive PM system, SOPs and practices, resulting in increased clarity on overall operations workflow, better resource management and planning, boosting operational capacity of # of concurrent projects & ensuring smooth project lifecycle transitions
- Project Fulfillment & Delivery: Led and trained a team of project managers to assist with the fulfillment and completion of projects, holding myself and the team accountable to ensure that the projects are completed while tracking key metrics for continuous improvement (ie: Project Velocity, On-time Rate, etc)
Business Growth and Strategy- Change Management: Guided management in culture transition towards inclusivity, collaboration, and long-term focus, increasing staff retention and engagement.
- Metrics & KPIs: Established department-wide metrics and quarterly KPI practices to drive focused improvement every quarter via clear and structured internal projects.
- Growth Strategy: Developed and recommended a one- & three-year growth strategy, aligned with company goals and operational capabilities.
HR: Designed tailored hiring SOPs and compliant onboarding frameworks that accelerated speed to first deliverable and improved staff retention.Finance: Restructured budgeting and forecasting practices to optimize financial visibility, track multi-level margins, and cut costs with zero operational impact. - Tribeless | #SeeTheHumanFirstChief Executive OfficerCONSULTING AND AUDITSFebruary 2017 - Today (9 years and 4 months)Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaTribeless is an impact-driven company that creates safe spaces for people to learn and practice empathy skills. We make empathy education fun and accessible with The Empathy Box – our proprietary facilitation tool that turns awkward, stilted conversation into inspiring experiences of connection. To date, we have empowered 5000+ people from 22+ countries to create safe spaces for empathy in their workplaces, campuses, communities, and lives.
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Certifications
- Certified Corporate TrainerHRD Corp2019